Eligibility Service Coordinator (Bilingual Required)
SavistaAbout the role
Here at Savista, we enable our clients to navigate the biggest challenges in healthcare: quality clinical care with positive patient experiences and optimal financial results. We partner with healthcare organizations to problem solve and deliver revenue cycle improvement services that enable their success, support their patients, and nurture their communities, all while living our values of Commitment, Authenticity, Respect and Excellence (CARE).
Primary Work Location(s): This position is Hybrid, requiring a combination with remote work and occasional onsite presence, based upon business need.
Candidate must currently reside within 1 hour or less commuting time from Hackensack University Hospital – 100 First Street, Suite 300, Hackensack, NJ. 07601. Applicants unable to meet this requirement will be ineligible for consideration.
Why You’ll Love This Role:
As an Eligibility Service Coordinator, you will get to make a difference in patients’ lives every day! You will be a liaison for patients navigating some of the most stressful moments of their healthcare journey. In this role, you will coordinate patient scheduling, manage documentation, and facilitate communication between patients and Savista’s Eligibility Specialist who will assist the patient with obtaining financial assistance through programs like Medicaid, Medicare, disability, and hospital charity care programs. Every interaction you have helps someone feel supported and move forward with confidence.
If you’re motivated by meaningful, people‑centered work – and you want a role where your efforts make a clear and immediate difference – this position offers the opportunity to learn-on-the job, build relationships, grow your skills and career, and positively impact patient lives every day.
What you’ll do:
Schedule patient appointments for financial assistance.
Check-in patients upon arrival and ensure all required documentation is available for processing while covering onsite.
Answer incoming calls, respond to voicemails, and provide guidance on next steps.
Assist patients by providing requested documents and materials.
Meet productivity and quality expectations.
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