IT Operations Engineer

Who We Are

Authentic is a unified platform that integrates M&A, brand strategy, creativity and digital innovation to unlock the power of its global Lifestyle and Entertainment portfolio. As the world’s largest sports and entertainment licensing company, Authentic connects strong brands with best-in-class partners to optimize long-term value in the marketplace. Its brands generate more than $32 billion in global annual retail sales and have an expansive retail footprint in more than 150 countries, including 13,000-plus freestanding stores and shop-in-shops and 400,000 points of sale. Authentic transforms brands by delivering powerful storytelling, compelling content, innovative business models and immersive experiences. It creates original marketing strategies to drive the success of its brands across all consumer touchpoints, platforms and emerging media

 Why Authentic

 You’ll be able to access the resources and scale, while leveraging innovative technology and nimble environment. What we’re saying is, this isn’t your average day job. If you’re hungry to drive ideas into action and own your career, let’s chat. Our team is rapidly innovating to evolve and define the future of our brands. With the help of some of the brightest minds in retail, marketing, licensing, legal and more, we are building the intersection of digital and experiential marketing to help achieve that mission. We reimagine, evolve and transform brands! At Authentic, we foster an inclusive workplace where diversity of thought and expertise drive competitive advantage. Our global teams are built by go-getters who contribute unique perspectives and push the boundaries of creativity and innovation. Headquartered in New York City, Authentic has offices in major metropolitan cities including Los Angeles and Miami, as well as Toronto, Mexico City, London, and Shanghai.

What You’ll Do

The IT Operations Engineer is responsible for the design, configuration, maintenance, security, and reliable operation of computer systems, storage, networking, virtualization, and cloud platforms. This role will also help troubleshoot issues as they arise and proactively manage upgrades, patches, and system optimizations. The IT Operations Engineer is also involved in leading and/or participating in IT projects and efforts, data retention/disaster recovery planning, data security, and providing tier II and III technical support to end-users including executives. We're looking for someone who is comfortable working in a fast-paced environment, is eager to tackle a wide range of IT tasks and enjoys solving problems.

What you’ll be working on

• System Design, Maintenance & Monitoring:

• Recommend, test, design, configure, and maintain cloud-based systems and platforms to ensure maximum uptime, performance, and security.
• Monitor and maintain system performance, security, and availability.
• Periodically review platforms for upgrades and/or to recommend migrations.
• Schedule and apply patches and updates to maintain system health and security.
• Document and troubleshooting issues as they arise.
• Participate in the after-hours support rotation.

• Network & Security:
  • Manage the installation, configuration, and maintenance of network infrastructure (firewalls, routers, switches, etc.).
  • Ensure security practices are implemented and followed, including firewall management, user access control, and vulnerability assessments.
  • Implement and maintain data retention and/or backup and disaster recovery plans to ensure data integrity and availability.
• User Support:
  • Manage user accounts, permissions, and access rights in Active Directory or similar identity management platforms.
  • Provide Level II and III support to other teams within the IT department or users.
  • Excellent diagnostic and problem-solving skills.
  • Superior service orientation and communication ability.
  • Provide white-glove support to VIPs and executives.
• Server & Storage Management:
  • Design, install, and manage servers (on-prem or cloud based), ensuring availability and optimal performance.
  • Maintain and manage virtual environments or cloud platforms including provisioning, backups, and performance tuning.
  • Manage and optimize storage solutions, including NAS, SAN, and cloud-based platforms.
• System Optimization:
  • Continuously assess and optimize systems for improved efficiency and performance.
  • Implement automation scripts or tools to streamline repetitive tasks (e.g., PowerShell, Bash scripting).
  • Use APIs or similar technologies to extract, import, and/or analyze or report on data from various and diverse platform