Team Lead-Information Services

Team Lead – Information Services

Our team members advance our mission and exemplify excellence, compassion, teamwork, and purpose in all that they do. Indiana University Health is seeking individuals who embody these values to join our Information Services organization in the role of Team Lead – Information Services.

We are seeking a hands‑on technical leader who will oversee day‑to‑day operations for a small team supporting laboratory information systems and laboratory equipment applications, including Roche, Sysmex, and Data Innovations. This role combines people leadership, technical expertise, and light project management to ensure high‑quality support, timely issue resolution, and strong collaboration with clinical, technical, and vendor partners.

Key Relationships

Reports to: Manager – Information Services  

Direct reports: None

Shift:  Full Time; hybrid schedule  

Location: Indianapolis, IN

The Scope: 

The Team Lead – Information Services is responsible for overseeing the daily functions of a team that supports laboratory applications and equipment platforms used in clinical environments. This role serves as an escalation point for analysts, ensures work quality and accuracy, and partners with vendors to support reliable, efficient laboratory operations.

The position also functions as a project manager, helping juggle a large portfolio of concurrent work (often 80–100 projects at varying stages) while maintaining service quality and team engagement.

Candidate Qualifications

Candidates for this position will be evaluated according to the following criteria and competencies.

• Bachelor's Degree preferred or equivalent experience.

• 3–5 years of experience.

• Requires knowledge in business or clinical applications and supporting technology.

Key Responsibilities: 

• Oversee day‑to‑day team operations supporting laboratory information systems and equipment applications (e.g., Roche, Sysmex, Data Innovations).

• Provide guidance, troubleshooting support, and mentorship to analysts; serve as the primary escalation point for complex issues.

• Assign work, balance workload, and review deliverables to ensure accuracy, quality, and timeliness.

• Coach and develop team members, supporting skill growth and performance improvement.

• Apply hands‑on expertise to support laboratory applications and medical device integrations.

• Partner with clinical users and technical teams to resolve issues and optimize system performance.

• Maintain awareness of system functionality, upgrades, and operational needs across supported platforms.

• Conduct training sessions for team members to ensure they remain current on applications, workflows, and tools.

• Share best practices, lessons learned, and process improvements across the team.

The “DNA” for Success 

• Hands‑On Leader: You enjoy being close to the work while guiding and supporting your team.

• Technically Grounded: You bring experience with laboratory systems, medical devices, or healthcare technology environments.

• Calm Under Pressure: You can manage a large volume of work and prioritize effectively across many concurrent initiatives.

• Coach & Mentor: You invest in developing your team and helping analysts grow their skills.

• Vendor‑Savvy: You are comfortable partnering with external vendors and driving productive conversations.

• Problem Solver: You approach issues thoughtfully and act as a reliable