Front Desk Coordinator - Site Security

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:
 

Grade: Services 205

Pay Range: $20.33 - $29.51

Job Description

Are you passionate about creating a safe, welcoming, and efficient environment for students, staff, and visitors?

At WGU, our mission is to expand access to higher education—and that starts with a secure, professional campus experience. As a Front Desk Coordinator, you’ll be the first point of contact for guests and employees, playing a vital role in both customer service and site security.

 

The Role: Front Desk Coordinator

The Front Desk Coordinator serves as the face of WGU’s campus, managing visitor check-in, badge issuance, wayfinding, and supporting essential security operations. This role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced setting while upholding safety and compliance standards.

 

What You’ll Do

• Greet and assist all visitors, vendors, and employees in a courteous, professional manner
• Manage front desk operations, including visitor screening, badge issuance, and access control
• Support security processes such as incident reporting, lost-and-found management, and emergency response
• Coordinate with facilities, security, and building management teams regarding access and safety needs
• Maintain confidentiality, data protection standards, and accurate visitor logs

What You Bring

• High school diploma or equivalent; additional administrative or security training is a plus
• 3+ years of front desk, receptionist, hospitality, or customer service experience
• Experience with Microsoft Office programs (Word, Outlook, Excel)

Bonus if you have

• Experience with ServiceNow or similar ticketing platforms
• Familiarity with customer service best practices and emergency procedures
• Experience with electronic badge access systems, and visitor management software
• Experience in building management systems or corporate security environments

Work Location

This is a full-time, in-office position at WGU’s headquarters in Salt Lake City, UT. You’ll work alongside a multidisciplinary team committed to safety, service, and operational excellence.

 

What to Expect
At WGU, our mission drives everything we do—including how we hire. Our interview experience is designed to give qualified candidates the opportunity to show their best work through meaningful conversations, practical problem-solving, and authentic collaboration.

We thoughtfully review every application and invite forward the candidates whose experience and potential best align with the role and our mission. If selected, you’ll hear from a recruiter or hiring manager who will guide you through the process and help you know what to expect at each stage. We aim to communicate decisions promptly and respectfully.

Here’s what that typically looks like:

• Introductory call (~30 minutes): We’ll walk you through who we are at WGU and learn about your relevant experience.
• Hiring manager interview (~45 minutes)