Director, Design Operations

Hi there! Thanks for stopping by 👋

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

We’re looking for a Director, Design Operations to join our team in North America. Growth, at scale, is linked to building trust, partnership and allyship. A natural leader, this role focuses on the processes, methods, tooling and culture associated with high-performing design teams. You will apply your breadth of your experience to unblock product, content and system designers and enable them to deliver high quality design, at scale. 

What you’ll be doing:

• Elevates the craft and quality of the designers in the organizations through at-scale methods. 
• Ensures teams have everything they need to work effectively, including tools, skill-training, and process documentation. 
• Interacting as an equal party to senior leaders in Product and Engineering. Implement or drive required changes needed for teams to be operating efficiently.
• Fosters collaboration between multiple Design systems with a focus on the healthy evolution, contribution model and documentation of the systems.
• Standardize designer tooling; Identifies and negotiates new tooling contracts. 
• Creates and maintains automated reports, dashboards about the design team and the impact they have to the business. 
• Drives the engagement and culture of the team through knowledge sharing, workshops with efficacy and formal communication. Coordinates cross-user type info-sessions. 
• Develops trust across the entire organization, and can leverage relationships in the industry to benefit the team. Builds and connects cross-functional teams.
• Manage teams that deliver at scale (content, services). 

What you need to bring:

• At least 7 years of practical experience influencing a design culture of excellence across geographies (NoAM, EMEA, APAC) managing operations for mid-large scale design teams..  
• Minimum 4 years of industry experience in a people management role on a Design team. Enterprise experience preferred. 
• An acute self-awareness and deep empathy - for both the customer and your team’s goals. 
• A tenured, evolutionary perspective on technology, product, and design practices
• Applied experience with service design practices and a practice of constantly evolving your design process
• An appetite (and the skill) for working across all digital and physical manifestations of what we design
• A passion for mentoring executives, product managers, and engineers to deliver user-centered solutions
• Excellent communication and data visualization skills. You can bring internal stakeholders on your design journey and support your decisions with focus and brevity
• A deep curiosity and ability to consider product strategy and vision. You don’t just care about “how it looks,” or “what we should design,” but “why are we designing this at all?”
• Expertise in Figma, understanding of Storybook.

What’s in it for you?: 

Come live the Lightspeed experience...

• Ability to do your job in a truly flexible environment;
• Genuine career opportunities in a company that’s creating new jobs everyday;
• Work in a team big enough for growth but lean enough to make a real impact.
• Opportunity to make a difference; help merchants grow their businesses and become more successful by creating or improving products and addressing customer feedback
• Development of very high traffic products, used at the global scale
• Opportunities to learn and expand your skill set
• Become a valued part of the diverse and inclusive Lightspeed family

… and enjoy a range of benefits that’ll keep you happy & healthy: 

• Lightspeed RSU program (we are all owners)
• Unlimited paid time off policy
• Flexible working policy
• Health insurance
• Health and wellness benefits
• Possibility for transit fees to be covered
• Paid leave assistance for new parents
• Access to LinkedIn learning 
• Volunteer day

At Lightspeed, we carefully consider a wide range of factors when determining compensation, including your skillset, qualifications, experience, and market data. These considerations can cause your compensation to vary. We reasonably expect the base salary for this position to be in the range of $189,000 USD - $208,000 USD, depending on the candidate’s location. Additionally, this role may be eligible for discretionary short-term and long-term incentives. Lightspeed also provides a variety of employee benefits including, but not limited to, medical, dental, wellness, life and