Client Implementation Manager

ABOUT THE COMPANY 

Lemonway simplifies complex and regulated payment transactions for marketplaces  

We provide a dedicated payment solution for Alternative Finance platforms and B2B/B2C/C2C marketplaces across Europe. 

Our innovative SaaS solution empowers over 400 platforms to securely collect funds while adhering to regulatory frameworks such as DSP2, Payment Agent, KYC, and AML/CTF.  

Join our fast-growing scale-up and be a part of one of the most exciting and innovative solutions in an expanding market!  

• Collaborate with a motivated and talented team from diverse backgrounds  

• Shape the future of payment by tackling complex and innovative challenges  

• Develop your skills in a rapidly growing fintech environment 

ABOUT THE POSITION 

As a Client Implementation Manager reporting directly to the Head of Customer Services, you will be responsible for leading the implementation and upsell of Lemonway’s solutions within your own customer portfolio – from project kick-off to first payments.  

Key Responsibilities 

• Serve as the main point of contact for your clients, managing the full implementation lifecycle of Lemonway’s products—from contract signature to go-live—following established processes. 

• Own and nurture your client portfolio by building strong relationships with customers and all relevant stakeholders. 

• Manage client deadlines and project timelines proactively to ensure successful and timely delivery. 

• Identify, escalate, and manage project risks and issues to mitigate impact on delivery and client satisfaction. 

• Support clients in integrating our APIs, explaining payment flows, and navigating regulatory requirements in the complex payments industry. 

• Understand your clients’ business goals and objectives, ensuring the project aligns with their strategic needs. 

• Continuously improving processes and documentation to reduce project timelines and enhance customer satisfaction. 

• Actively participate in cross-functional projects involving the Implementation team. 

Requirements

About You 

You are client-focused and tech-savvy with excellent communication and analytical skills. Experience in payments is a strong advantage. 

Key Skills: 

• Proven project management experience in complex environments 

• Strong client relationship and portfolio management skills 

• Ability to prioritize tasks and meet deadlines 

• Problem-solving mindset, resourcefulness, and curiosity 

• Fluent in French, English and German (German is mandatory) 

Additional languages such as Italian or Spanish are a plus. 

Experience: 

• At least 3 years in a client-facing project management role, preferably within a fintech environment 

• Previous experience in payments, banking, or finance, with API integration knowledge highly desirable 

• Master’s degree in (International) Business Management, Project Management, or related fields. 

The position can be based in Paris, Hamburg, or Rouen. 

Lemonway is committed to promoting diversity, in particular by encouraging the gender mix and the employment of people with disabilities.