Executive Director - Service Line

Our leaders shape strategic initiatives, develop passionate teams, and work to improve health outcomes. They advance our mission and exemplify excellence, compassion, teamwork, and purpose in all that they do. Indiana University Health is seeking individuals who embody these values to join our Adult Academic Health Center’s leadership team in the role of Executive Director – Service Line. 

As the Executive Director – Service Line at IU Health the incumbent will be responsible for the operational oversight of the Adult Academic Health Center’s at a minimum, Neurosciences and Cardiovascular clinical service lines.  The role works closely with both the pediatric and adult medical directors, physicians, vice chairs, practice administrators and IU Health system leaders to achieve metrics established for the service lines and clinical programs. The role oversees the clinical and business functions for quality patient care, in a streamlined, fully integrated network. Coordination with the key stakeholders and departments to facilitate excellent care is imperative. A clinical background is preferred, with a nursing degree/certification as ideal.

As the Executive Director – Service Line at the Adult Academic Health Center, specific leadership functions include clinical and operational oversight of Neurosciences and Cardiovascular clinical care, including integration with pediatrics and our partners at Riley Hospital. This role works directly with the clinical medical directors, a number of key stakeholders, departmental leaders, and system partners to achieve all aspects of our strategic direction and established metrics. Functions include, but are not limited to:

1. Physician and advanced practice provider recruitment and retention (ongoing workforce planning).
2. Assignment of front-line clinical activities as supported by workforce planning.
3. Integration and maintenance of service line specific accreditations, both established and those for strategic consideration.
4. Support clinical care and operational activities with hospital leadership for inpatient care.
5. Support clinical care operational activities with various outpatient leadership.
6. Organize and participate in daily and weekly patient care rounds and operational huddles.
7. Solidify and strengthen practice relationships with the following inpatient clinical partners: case management and social work, PT/OT, diagnostic services/Lab, discharge planning, pharmacy, IR, Radiology, etc.
8. Leadership over new clinical offerings and the implementation.
9. Facilitate effective training programs with great experiences as needed for current and new service offerings.
10. Collaboration with IU Health system services (RCS, SPA, System Clinical Services, Pharmacy, etc.) to achieve desired business development and operational efficiencies.
11. Key contact on behalf of IU Health with outside partnerships.

 

Key Relationships
Reports to: Vice President – Clinical Operations
Direct Reports: 9

Candidate Qualifications
Candidates for the position will be selected from a diverse pool and will be evaluated according to the following criteria and competencies.

• Requires a Bachelors Degree in Allied Health, Nursing, or Finance. Masters preferred.
• Requires 5 years of experience working in program development or service line management.
• Requires knowledge of development and implementation of marketing and outreach plans.
• Requires flexible work schedule.
• Requires ability to negotiate financial deals and contracts with physicians and other related organizations.
• Requires travel throughout the state.
• Requires knowledge of Quality Improvement processes and ability to lead quality improvement initiatives.
• Requires knowledge of state and national regulatory agency guidelines.
• Requires the ability to plan and manage the utilization of resources.
• Requires the ability to facilitate and lead work groups.
• Requires ability to apply the organization personnel policies and procedures.
• Requires knowledge of state and federal laws relative to assigned area.
• Requires effective written and verbal communication skills.
• Requires ability to communicate sensitive issues with all levels of employees/management.
• Requires strong customer service skills.
• Requires the ability to promote teamwork and build effective relationships.
• Requires the ability to take initiative and meet objectives.
• Requires a high level of interpersonal, problem-solving and analytical skills.
• Requires demonstrated proficiency dealing with organizational complexity.
• Requires experience in an academic setting.
• Requires experience handling mergers/ acquisitions.
• Requires demonstrated leadership skills (inspiring; problem solvin