Inside Sales Director Senior

Job Description

Job Posting Description

We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and making an impact with a career in fintech, we’d like to know: Are you FIS?

About the role:

The Sr. Director of Inside Sales is a member of the Sales Enablement Leadership Team and is responsible for building out and running a best in class, global lead qualification team responsible for both inbound and outbound lead qualification.  The leader will be responsible for setting the strategy on hiring, tooling, training, and performance of this team and will be measured on contributions to overall Sales Productivity and Performance.

About the team:

The Sales Enablement team at FIS is responsible for equipping and enabling over 1,000 Sellers, Management and Support staff to sustainably grow Seller Productivity and Quota Retirement via best in class campaign, tooling, training, and lead qualification methods.

What you will be doing:

• Building out and running our Inbound Sales Development Representative (SDR) and Outbound Business Development Representative (BDR) teams globally

• Provides leadership for area of responsibility including planning, coaching, recruiting, selection, performance development, mentoring, and prioritizing resource allocation

• Monitors staff performance, works with employees to implement goals and document progress, approves incentive compensation calculations, and works with The People Office on employee related issues.

• Responsible for activities involved in selling products and/or services, developing new accounts, and/or expanding existing accounts.

• Directs resources in a cost-effective, innovative manner including assisting inside sales representatives in effective use of resources and tools.

• Participates in establishing financial goals, objectives, and measurements to meet growth targets.

• Develops sales plans, goals, strategies, and objectives to achieve team goals and revenue objectives.

• Identifies critical market segments through market research and competitor analysis and recommends inside sales strategies for improvement.

• Implements and executes inside sales policies and practices.

• Prepares inside sales production reports for senior management.

• Participates in building, packaging, and price setting with members of management to meet market needs.

• Monitors client survey results to ensure positive client relationships and satisfaction and responds to any negative criticism.

• Encourages staff to participate in product/service as well as industry related educational opportunities to strengthen and improve skill levels and ability to service customers.

• May assist inside sales representatives in attaining revenue goals including the development of tactical and strategic plans to create and close product/service opportunities.

• Other related duties assigned as needed

What you will need:
• Requires strong management, organizational, team building, coaching, and mentoring skills

• Requires strong business skills, industry knowledge, financial management and planning skills, long-term vision, and executive presence

• In-depth knowledge of FIS products and services

• General knowledge of financial and/or payment solutions technology including systems, applications, and banking practices

• Requires expert negotiation and communication skills, both written and verbal

• Excellent skills in communicating ideas both verbally and in written form in a clear, concise, and professional manner including presentations

• Ability to communicate effectively with all levels of management in an organized, professional manner

• Skill in productivity, planning, and workload management

• Requires solid decision-making and problem-solving skills

• Ability to remain calm under various levels of pressure

• Requires the ability to establish and maintain effective working relationships with all levels of management (internally/externally), employees, clients, and public

• Ability to identify, address, and resolve employee related issues

Added bonus if you have:

Financial Technology Industry Knowledge

Experience building and/or managing SDR or BDR teams

What we offer you:
At FIS, we are as committed to growing our employees’ careers as our own business. We offer:
• Opportunities to innovate in fintech
• Inclusive and diverse team atmosphere
• Professional and personal development
• Resources to contribute to your community
• Competitive salary and benefits