Associate Director, Clinical Operations & Special Projects-MSW/MSM-FT Days

The office of the Chief Medical Officer (CMO) at Mount Sinai Morningside oversees quality and safety in both the inpatient and ambulatory setting by optimizing patient flow and throughput, ensuring safe transitions of care and promoting population health to prevent unnecessary admissions or Emergency Department visits, maintaining compliance with proper infection prevention practices and maintaining regulatory compliance through continuous quality improvement. In addition, the office of the CMO is responsible for overseeing the Medical Staff and ensuring ongoing provider clinical competency and maintaining a robust Risk Management/Patient Safety program that investigates safety events using a formal root cause analysis process and promotes a Just Culture in which staff feel safe reporting errors and near-misses. Furthermore, the office of the CMO works with the Mount Sinai Health System to standardize clinical care and optimize provider communication to improve the Patient Experience. The Associate Director will work directly with the CMO to develop and oversee strategies to meet targets in all areas of performance described above.

• Oversees and supports clinical operations and related projects and programs that fall under the Office of the Chief Medical Officer.

• Directs efforts for ongoing site and system-level quality, safety, regulatory and clinical operational initiatives, including but not limited to the reduction of hospital acquired infections, readmissions, excess days, and LOS; reduction of variation and waste in throughput; Joint Commission readiness; clinical department and division operational improvements; standardization of best practices across departments and units; operationalization of various hospital-wide policies and procedures.

• Drives progress through leading and facilitating committees and key partners in operationalizing plans and hitting critical milestones. Effectively collaborates with and engages key stakeholders in project and program initiation, development and management. Ensures use of standard tools, templates and methodologies to support project work. Develops and supports project plans as required. Maintains oversight of all project-related tasks necessary for project success.

• Plans, manages, executes several projects and initiatives at a time, ranging from single-departmental initiatives to multi-departmental, hospital-wide initiatives that are complex and matrixed of a broad scope. Creates detailed project plans and timelines, monitors adherence, and reviews and facilitates progress towards deliverables. Conducts project scoping and prioritization, infrastructure development, evaluation of initiatives and process design. Assigns and delegates strategic tasks and analyses as appropriate. Facilitates project-related meetings and workgroups. Oversees the activities of project teams and workgroups, including clinical subject matter experts.

• Operationalize system-wide special projects from development to implementation (as applicable). Engages key stakeholders to ensure project success.

• Manages and executes complex performance improvement initiatives to improve clinical department performance and operations. Uses specialized process improvement methodologies to approach problem solving. Utilizes tools, such as A3, SIPOC, Fishbone, process mapping, and PDCA. Coaches project leaders in leading quality initiatives from project start to completion, demonstrating significant improvements post-change. May create and administer training material and content on improvement tools and methodologies to staff of all levels.

• Makes recommendations, prepares, reviews, and analyzes data from business and organizational systems to assist higher level decision making personnel or management in operating more efficiently and effectively. Reviews, develops, and prepares reports and dashboards.

• Designs presentations that distill and communicate analytical and observational findings to stakeholders, including creating figures and diagrams to illustrate and describe operations. Presents insights to CMO and other key-stakeholders, including project and initiative leads, departmental leadership, the C-Suite and other executive audiences.

• Supports clinical and ancillary departments under CMO office through development of new business and clinical initiatives related to utilization and expense reduction. Develops impact recommendations.

• 5-7 years of relevant experience; project management experience, along with experience in process improvement and data analytics is preferred. 1-2 years in a supervisory capacity is preferred. • Lean or Six Sigma certification is a bonus. • Knowledge of Tableau or other business intelligence platforms and tools is a bonus.

Compensation Statement

The Mount Sinai Health System (MSHS) provides salary ranges that comply with the New York City Law