Fleet Media Manager & OBR Commercial Design

 

Journey with us! Combine your career goals and sense of adventure by joining our incredible team of employees at Royal Caribbean Group. We are proud to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

We are proud to be the vacation-industry leader with global brands — including Royal Caribbean International, Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests.

Position Summary:

Silversea Cruises is seeking a talented and detail-oriented Fleet Media Manager to join our shoreside team. The ideal candidate will be responsible for designing, creating, and managing all published onboard content, including images, video, and written materials leading the Onboard Media Manager teams in execution. The Media Manager will understand and use all relevant departmental data to maximize the value of all communications by driving revenue results and guest satisfaction, closely KPIs and adjusting communications accordingly.

This position will report onsite in Miami, FL

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

Content Management & Optimization

• Design, Create, and Manage Onboard Content
• Responsible for creating and managing data-driven visual and written content published onboard, in partnership with the relevant onboard and shoreside teams.
• Train shipboard teams on relevant KPIs driven by onboard media and how to optimize; share data and monitor implementation and results, in partnership with HOPs and OBR
• Ensure all onboard publications, both written and interactive, meet Silversea standards in accordance with corporate look and brand standards.
• Create necessary publications for Charter cruises in partnership with C&I, Culinary, and other teams as required

Database Management & Maintenance

• Update and maintain the database for onboard Media Managers with the required visual content and designs, ensuring ease of access and understanding of requirements
• Maintain and manage the database on the company’s SharePoint as a constant reference for Media Managers onboard.
• Ensure all vessels follow and maintain the same standards.

Promotional Material Creation

• Collaborate with the Revenue Department to create promotional materials for Future Cruise Sales, Casino, Boutique, and Spa, and other onboard departments as required; suggest promotional communications based on results

Menus

• Design and update all dining and bar menus in cooperation with the Corporate Culinary Team in print and digital formats; manage translations and changes for Charter groups as required

Team Leadership

• Prepare the rotation for all vessels and ensure each vessel is staffed with a Media Manager at all times.
• Hire new Media Managers as required in cooperation with recruitment; assist in onboarding and ongoing training of Onboard Media Managers, measuring and communicating performance and development opportunities
• Ensure that onboard Media Managers/Desktop Publishers use the correct files and follow provided guidelines, including one-off events or communications as required
• Ensure a culture of continuous improvement, reviewing and making recommendations based on data analysis and OBR and Hotel Ops priorities, to tailor communications accordingly
• Maintain constant communication with Onboard Media Managers to train and develop a data- and results-focused team

Equipment and Supplies Management

• Ensure all equipment including printers and other HW is in good working condition; arrange for technical support