Customer Service Executive

Role

In the role of Customer Service Executive, we want you to contribute to ensuring the best possible service to our customers, in the most cost-effective way. 

Responsibilities

• Order management from start to finish. Including but not limited to: registration, monitoring, and billing in SAP. 

• Search and provide answers to our customers, through various communication channels and in a timely manner, to questions and requests regarding various topics such as; orders, deliveries, prices, invoices, certificates, etc. 

• Make sure that customers are continuously updated about their orders, and in case of delays or other discrepancies to their confirmed order. 

• Make sure that Incoterms, payment terms, prices, etc. are correct and according to customer contracts on our sales orders in SAP. 

• Ensure that complaints are correctly registered if/when administrative support from the sales organization is requested. 

• Supporting Caldery's financial service center to reduce overdue payments. 

• Ensuring the accuracy of sales prices in SAP. 

• Request the lowest transportation costs on request and ensure that these are passed on to the customer. 

• Ensure that inventory transactions are recorded correctly, and support with inventories when requested. 

• Actively participate in various activities and workshops linked to continuous improvement within the framework of customer service. 

• Administration linked to shipping customer orders. 

• Other tasks may be included depending on the local organization/needs. 

• Streamlining the procurement processes within entity Calderys Finland by ensuring that no payment will be done without a valid purchase order (PO). 

• Mandatory task to create POs & follow P2P process for all external spend. 

 

Requirements

• 2-5 years of previous experience from a similar administrative role. 

• Good IT and computer skills, as well as good knowledge of the Office package. Outlook and Excel in particular. 

• Previously worked in the ERP system SAP. Preferably linked to order placement and invoicing. 

• Knowledge of import/export procedures. 

• Very good knowledge of Finish and English, both spoken and written. 

• Excellent communication skills, both verbally and in writing. 

• Has a strong team spirit and easy to collaborate. 

• Good ability to structure and improve tasks/processes, and at time-critical occasions be able to prioritize among these. 

• Thrive in an environment that is constantly changing. 

It is an advantage if you have: 

• Experience from the CRM system Salesforce  

• Additional language skills are an advantage as we operate in an international environment 

Calderys Group

Calderys is a leading global solution provider for industries operating in high temperature conditions. The Group specializes in thermal protection for industrial equipment with a wide range of refractory products, and advanced solutions to enhance steel casting, metallurgical fluxes and molding processes.

As an international business with a presence in more than 30 countries and a strong footprint in the Americas through the brand HWI, a member of Calderys, we offer our employees a world of opportunity.

With a legacy of over 150 years, and an unwavering commitment to excellence, we continue to shape our future through teamwork, customer-centricity and a proactive mindset. We are the vital partner of all high temperature industries and our purpose places sustainability and innovation at the heart of our business. It reflects our reason for existing: to support our customers building a better world through sustainable solutions.

Our values are a driving force in this purpose: We are tenacious, accountable, multicultural and authentic..

In our company, performance is recognized and learning is promoted. Our services and solutions depend upon the expertise and commitment of our employees. So we ensure that they have the scope and opportunities to develop their potential within a diverse, inclusive and collaborative setting. It is an environment for people to grow, where every day is a new day and more exciting than the last. 

Calderys - Forged in legacy. Fueled by excellence. 

For more information, please visit Caldery