Assistant Community Director - 138 Units

Description

Position: Assistant Community Director

Department: Operations

Reports to: Community Director

FLSA Status: Non-Exempt

Introduction to the Company:

New Standard Equities is a leading vertically integrated real estate investment management firm that specializes in the acquisition and operation of multifamily properties located throughout the Western U.S. New Standard Equities is guided by a set of principles that govern how we conduct ourselves in every aspect of the business to ensure we meet our objective of providing an ideal living experience for our residents that is “Just Right” Living. 

We are a company of self-starters who strive towards delivering on our mission of providing “Just Right” Living for the individuals and families that choose to call our properties home. To achieve our objective of providing “Just Right” Living, we perform at every level of the organization with integrity and are driven toward continuous learning and improvement on the job, to deliver on our promise of “Excellence at Every Level” of the organization. We are motivated to solve problems creatively in our approach and think out of the box to deliver exceptional results. We value collaboration and view teamwork as vital to the success of the organization by building genuine relationships with co-workers and residents through effective communication and follow through. We are customer service focused by demonstrating care as an organization and at every level and in every position.    

Skills and mindset essential for success:

• Customer-service focus
• Effective communication and follow through 
• Self-starter
• Motivation to solve problems creatively
• Builds genuine relationships with co-workers and residents
• Driven toward continuous learning and improvement on the job 

SUMMARY:

The Assistant Community Director works with the Community Director to oversee the operational and financial aspects of a property. The Assistant Community Director assists the Community Director in the oversight of the community providing the necessary leadership, guidance and motivation to ensure a positive working environment and quality community living and manages the process of rent collection, delinquency, and other accounting responsibilities as needed. Successful Assistant Community Directors will have proven ability to multitask and analytical and time management skills and be customer focused.  

Requirements

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Core duties and responsibilities include the following. Other duties may be assigned.

• Ensures all rents are collected when due and posted in a timely manner, issues appropriate notices when necessary (late payments, evictions, returned checks, etc.).
• Closes month with delinquency level no higher than indicated by Community Director.
• Coordinates with maintenance staff to ensure timely recondition of apartments after move-out, complete deposit accounting move-out statements.
• Accurately completes monthly pre-close and close out process and makes necessary corrections.
• Assists in oversight of renewal and resident retention program, distribute and follow-up on renewal notices.
• Assumes Community Director duties in absence of immediate supervisor in accordance with company and community guidelines.
• Performs duties of a leasing professional when directed and/or required.
• Assists with vendor/contractor communications concerning work scheduling, billings, vendor relations and certifications of insurance.
• Manages accounts payable for community, submits all approved invoices to corporate office for payment following company guidelines.
• Maintains a professional, friendly, and inviting atmosphere at the community.
• Accurately maintains prospect, traffic and rental record logs and pertinent leasing data.
• Responsible for maintaining organized, accurate, and up to date files for all residents.
• Performs filing for the office as needed.
• Maintains thorough and accurate product knowledge of the community and that of the major competitors through site visits, tours, shops, telephone surveys and follow-ups.
• Ensures the entire office environment is professional, well-organized, and meets all safety standards. 
• Works with colleagues and Community Director to develop and implement sales and marketing strategies.
• Informs maintenance staff of any possible issues on the property.
• Performs review of all vacant apartments to show the unit rent ready (smells good, looks good, and creates an environment that a prospect wants to call home)