Medical Receptionist - Glenwood Springs

Position: Medical Receptionist - Glenwood Springs

On-Site: 100%

Full Position Salary Range: $22.08/hour - $23.78/hour Starting Pay: Although our full pay range is included above, the budgeted hiring range for new hires is $22.08/hour - $23.08/hour Additional Pay: +$2.25/hour for Spanish fluency (upon passing test)   Schedule: Full Time; Non-Exempt; Benefits Eligible Monday, Tuesday, Wednesday, Friday: 8:45am - 5:15pm Thursday: 10:45am - 7:15pm  

About Us: Planned Parenthood is committed to creating a dynamic work environment that values diversity, equity, inclusion, respect, integrity, customer focus, and innovation. We are committed to creating a welcoming space for all people on our staff, in our health centers, and in our community. We do this by tending to the team, respecting and honoring all people, jumping in, trying and learning, caring for our business, and returning to our mission.

Abortion Care: At PPRM, we all work in abortion care. This role supports abortion care through direct clinical triage, patient education, and follow-up, ensuring timely and empathetic support to those navigating abortion services. 

Snapshot: You will spend much of your day on your feet and on the move. You will support the clinician in providing care through direct patient contact such as vitals, phlebotomy, and equipment sterilization, etc. You will be required to operate in a highly regulated medical and laboratory environment, keeping strict confidentiality, infection control, and medical protocols. You will lift boxes and unpack supplies. You will work with vulnerable patient populations

Union: This role is represented by SEIU, Local 105 and is governed by the terms of a collective bargaining agreement.

Our Ideal Candidate:

• Must have a high school diploma or equivalent
• Must have reliable transportation
• Must obtain and maintain BLS certification within 6 weeks of hire

Primary Areas of Responsibility/Essential Functions:

Medical Reception: You will be the face of the health center, welcoming patients and visitors, upholding security protocols, and facilitating accurate patient records and billing.

• Facilitate patient registration activities through a registration system or through manual collection.
• Facilitate patient check in and check out including verifying insurance and financial estimates for services rendered.
• Collect payment for services rendered in accordance with revenue cycle and subsidy utilization policies.
• Complete routine bookkeeping tasks, ensuring accurate accounting and documentation for all patient payments, donations, grants, and funding sources.
• Promote patient portal adoption.
• Coordinate scheduling and referrals.
• Screen visitors according to protocols.
• Participate in health center security.
• Perform reception activities including but not limited to answering phones and scheduling patient appointments.
• Complete targeted patient appointment reminder calls.
• Coordinate receiving and sending medical records.
• Facilitate medication and supply patient pick-up, as appropriate, according to regulations.

Operations: You will assist with the upkeep of the health center operations in a variety of ways to facilitate all aspects of patient care, maintaining an organized and effective worksite, and jump in to support the team.

• Act as a mandatory reporter per state and regulatory requirements.
• Support patient follow-up which may include contacting patients by telephone, or electronic communications.
• Assist with monitoring and ordering supplies to maintain accurate inventory of medications and materials required to ensure Health Center operations.
• Assist with routine health center upkeep and cleaning, including stocking exam rooms with necessary supplies.
• Contribute to research such as introducing opportunities for studies as patients check in, while rooming patients, etc.
• Execute side tasks including but not limited to Birth Control by Mail, records release, special fund tracking,

COVID-19 Protocol: Vaccination against COVID-19 will no longer be a condition of employment. However, all Health Center/Patient or Community Facing Employees, must have the COVID vaccine or wear a mask at all times beginning November 1st. Proof must be uploaded upon hire. You will upload a picture or pdf of your vaccination card(s) prior to your start date.

Flu Protocol: All employees working directly with patients, the community or working in a healt