IT Service Manager to NCC’s Digital Workplace team

Company Description

Build with us - together with the best colleagues in the industry!

At NCC, we are driven to continue developing, whether it's our construction projects or our personal expertise. Every day, we drive the industry's most exciting and complex construction projects forward in close cooperation between our employees, partners and customers.

With us, you are a significant employee who contributes to the landmarks that define our cities and communities. Here, our employees take an active role in a corporate culture based on stable values and behaviors for a safe and secure workplace. Our collective expertise and diverse backgrounds make a difference.

NCC - one of the leading companies in the Nordics.

Job Description

Do you want to make a real difference and make decisions that improve people's everyday lives? At NCC, we can offer you just that! You’ll get the opportunity to work in an environment influenced by sustainability, digitalization, and innovation.

The construction industry is currently facing a development leap where the change agent is spelled digitalization. NCC is leading the way by developing our business and future proofing our IT platform. We are currently recruiting IT professionals who thrive on becoming important players in our digital transformation journey, taking construction to new heights through IT.

As IT Service Manager you will have overall responsibility for the end-user facing delivery of M365 application services within our Digital Workplace area. Digital Workplace (DWP) services at NCC include digital services (communication, collaboration, information and workflows) as well as the applications through which these services are delivered. As a Service Manager for M365 applications you are proactively designing, governing and developing our application services on M365. You engage with relevant vendors and suppliers to secure service delivery. You work closely with the key business stakeholders to understand their business demands and requirements.

Key responsibilities

• Governance and security of M365 application services on the M365 platform.
• Ensure that governance processes are designed, defined and configurations are set up accordingly.
• Make sure service and end user documentation is in place and up to date.
• Develop the service to achieve SLA, KPI and CSAT targets.
• Maintenance, process support and budgeting to ensure service and IT security compliance.
• Conduct life-cycle management activities and follow-up to ensure that the environment is constantly optimized.
• Maintain the Evergreen M365 environment, supporting and advising on how to utilize the features in the best way at NCC.
• Digitize and automate current IT and Business activities to maximize business value.
• Identify and explore opportunities for service and business improvements incl. more efficient use of the available technologies and automation capabilities.
• Collaborate with other IT teams, ServiceDesk, support partners and business units according to defined service governance structures.
• Maintain and develop vendor relationships.

About Finance & IT 

You will join the Group function “Finance & IT”, which leads NCC´s strategic development and major change programs in the business. Finance & IT is NCC’s development and delivery function for IT as well as operations development and research & innovation. We are a Nordic organization working together closely under one common management. Cooperation in- and between units is key for us to deliver value to NCCs business areas, and therefore we have adapted an Agile team-based setup with a focus on collaboration, people and efficient delivery and development.  

Qualifications

Your experience and background 

• You are well experienced in developing, designing, and managing the complete lifecycle - planning, control and managing of M365 services. You are used to working with connecting business, IT and vendors and the relationships between processes and systems.
• Experience in working with ITSM processes as the day-to-day operations include managing changes, requests, and problems.
• Professional experience in managing M365 and an extensive understanding of how M365 is connected to IT- infrastructure, identity and security.
• You have a degree in Computer Science or other relevant field
• Excellent ability in English language (oral and written), as well as fluency in one of the Nordic languages.
• You are skilled in stakeholder management and can understand requirements and turn them into delivered services.

To be successful in the position we see thar you easily communicate and engage with others. Excellent communication and