Sr. P&C Manager, Claims Compliance

The Senior Manager is a transformational leader and is responsible for managing the day-to-day activities of a team of managers, compliance analysts, and specialists within the P&C Housing Claims Department. The Senior Manager provides inspirational leadership in managing, coaching, and motivating employees to meet key compliance performance standards. This position is responsible for oversight and implementation of compliance initiatives, promoting and developing awareness of state and federal laws, regulations, and company policies, with high internal and external customer satisfaction. This role is also responsible for leading the execution of change management, claims strategies, employee development, and technology adoption while driving the execution of operational risk management, regulatory compliance training, and procedures across multiple teams. This is a remote role. 

What will be my duties and responsibilities in this job?  

What will my duties and responsibilities be in this job? 

• Provides transformative leadership and supports the implementation of innovative initiatives that drive efficiencies, build culture, and deliver value. 

• Drives a digital-first mindset, and supports new technology to drive greater automation. 

• Inspires an engaged, high-performance team that delivers positive experiences to members and customers and achieves exceptional results. 

• Provides leadership, coaching, and direction to claims teams, fostering a culture of excellence, collaboration, and continuous improvement. 

• Ensure timely and accurate processing of claims, adhering to industry standards and company standard operating procedures/policies. 

• Collaborates with other departments, such as Legal, Finance, and Customer Service, to address complex claims and ensure a seamless customer experience. 

• Analyzes claims data to identify trends, regulations, and best practices, incorporating relevant changes into claims processes. 

• Stays abreast of industry trends, regulations, and best practices, incorporating relevant changes into claims processes. 

• Leads the development and implementation of training programs for claims staff to enhance skills and knowledge. 

• Oversees the development and maintenance of claims documentation and reporting. 

• Identifies and implements strategic initiatives for claims management, enhancements, as well as improved procedures. 

• Develops and fosters excellent relationships with clients, customers, and internal stakeholders. 

• Utilizes operational metrics and reports to track trends and results and adjusts tactics accordingly. 

• Participates in establishing/defining short- and long-term goals and plans for the work group.  

• Ensures complete and sound claim settlements, legal reviews, and investigations when necessary.  

• Resolves non-routine and escalated customer calls.  

• Researches and responds to customer complaints, take appropriate action and follow-up communications.  

• Hire, lead, develop, and mentor a team of managers and supervisors responsible for investigating and settling property and casualty claims.  

• Provides ongoing coaching and direction/support to team members; creates a culture of accountability, trust, and engagement to deliver superior quality/results.  

• Leads claims operations teams to meet client needs and drive the LOB's strategic initiatives. 

• Selects, develops, leads, and holds managers accountable for serving members and providing appropriate solutions through their teams. 

• Provides strong leadership to guide and inspire team members while fostering a positive and collaborative work environment. 

• Consistently coaches and holds managers/supervisors accountable for leading their teams on claims handling, inspecting, and reviewing the quality of claims and responding to escalations. 

• Drives development by holding managers accountable for functional and leadership coaching and encouraging associate development planning. 

• Communicates, evaluates, and reinforces productivity standards and performance expectations. 

• Inspires an engaged, high-performance team that delivers positive experiences to members and customers and achieves exceptional results. 

• Provides Leadership, coaching, and direction to claims teams, fostering a culture of excellence, collaboration, and continuous improvement. 

• Provides ongoing coaching and direction/support to team members; creates a culture of accountability, trust, and engagement to deliver superior quality/results.  

• Provides strong leadership to guide and inspire team members while fosteri