Analyst, IT Restaurant Support-2

CULTIVATE A BETTER WORLD

Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We hope you will join us as we continue to learn, evolve, and shape what comes next on our mission to make better food accessible to everyone.

THE OPPORTUNITY

As the Analyst, IT Restaurant Support, you will support guest satisfaction by resolving advanced technical issues within the restaurant. The individual will be able to identify, analyze, document, and develop technical solutions to common escalations and partner with our T1 support teams to implement solutions. The individual will initiate and lead process and technology improvement efforts that benefit the customer and the team.  

WHAT YOU’LL DO

• Strong candidates are motivated by what they can achieve, growth they could experience and how they will impact the company

• Provide advanced technical support to all Chipotle IT users. Identify, analyze, and troubleshoot resolutions to unique, advanced, and persistent restaurant issues. Document, communicate, and validate solutions with end users.  

• Collaborates with vendor partners to test releases with the potential to impact the restaurant environment and to identify root cause/fix for vendor-provided hardware/applications  

• Identifies opportunities for process and technology improvement that benefit customer and team  

• Provide remote installation assistance  

• Enhance Production Acceptance process by ensuring resources (KB, tools, training) are available for T2 and T1 teams prior to new technology deployment. Engage with Project/Product Management and Development teams by providing requirements designed to enhance the restaurant experience and minimize support requirements  

• Perform all other duties as assigned.  

WHAT YOU’LL BRING TO THE TABLE

• High school diploma or general education degree (GED) required.

• Bachelor's Degree (BA/BS) from 4-year college or university preferred.

• Provide advanced technical support to all Chipotle IT users. Identify, analyze, and troubleshoot resolutions to unique, advanced, and persistent restaurant issues. Document, communicate, and validate solutions with end users.  

• Collaborates with vendor partners to test releases with the potential to impact the restaurant environment and to identify root cause/fix for vendor-provided hardware/applications  

• Identifies opportunities for process and technology improvement that benefit customer and team  

• Provide remote installation assistance  

• Enhance Production Acceptance process by ensuring resources (KB, tools, training) are available for T2 and T1 teams prior to new technology deployment. Engage with Project/Product Management and Development teams by providing requirements designed to enhance the restaurant experience and minimize support requirements  

• Perform all other duties as assigned.  

PAY TRANSPARENCY

A reasonable estimate of the current base pay range for this position is $59,000.00–$80,000.00. You are also eligible for annual cash bonuses and equity awards based upon performance and other factors. Actual compensation offered may vary depending on skill level, experience, and/or education. Chipotle offers a competitive total rewards package, which includes medical, dental, and vision insurance, 401k, sick leave, vacation time, and much more. Visit https://jobs.chipotle.com/benefits for more details.

WHO WE ARE

Chipotle Mexican Grill, Inc. (NYSE: CMG) is cultivating a better world by serving responsibly sourced, classically cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Chipotle has restaurants in the United States, Canada, the United Kingdom, France and Germany and is the only restaurant company of its size that owns and operates all its restaurants in North America and Europe. With employees passionate about providing a great guest experience, Chipotle is a longtime leader and innovator in the food industry. Chipotle is committed to making its food more accessible to everyone while continuing to be a brand with a demonstrated purpose as it leads the way in digital, technology and sustainable business practices. For more information or to place an order online, visit WWW.CHIPOTLE.COM