Senior Program Manager, Go-to-Market Launch Engineering

About Reputation

Reputation has changed the way companies improve their customer experience through feedback. Based in Silicon Valley and founded in 2013, Reputation is the global leader in reputation experience management. With its SaaS platform, Reputation technology has managed tens of millions of consumer reviews and consumer interactions across hundreds of thousands of online points of presence for global companies spanning nearly every industry vertical. 

Reputation was ranked for the second year in a row in G2’s Top 100 Best Software list for 2022 as a part of its annual Best Software Awards. Recently, Reputation was named to the Forrester Wave For Customer Feedback management platforms and was recognized by Forrester as one of the most significant social suite vendors. Additionally, Gartner named Reputation to the 2021 Gartner Magic Quadrant for Voice of the Customer. 

Why work at Reputation?

• Reputation reached over $100m in Annual Recurring Revenue (ARR) in 2022 and continues to grow worldwide.

• We've raised over $200 million in funding from A-list venture capital firms such as Bessemer Venture Partner and Kleiner Perkins, including $150 million in equity financing from Marlin Equity Partners in January 2022. 

• Reputation is trusted by more than 250 partners, including Google, Facebook, Salesforce, J.D. Power, Amazon and Web.com.

• Our industry leading platform has been recognized by Forrester and Gartner as a vendor of choice in Voice of the Customer, Customer Feedback Management, and Social Suites research reports.

• The platform is used by 10+ major automotive OEMs and 16,000 auto dealerships, more than 250 healthcare systems, and over 100 leading property management firms.

• Our executive management team is committed to building a performance-based culture where excellence is rewarded and careers are developed.

• Who thrives at Reputation? Managers who embody a player-coach mentality. Employees who value teamwork and cross-functional collaboration. People who emphasize perseverance and hustle over quick wins and luck.

• Our Mission: We exist to forge relationships between companies and communities.

We are seeking a highly experienced and driven Senior Program Manager to lead the launch engineering and execution of our software launches. This critical role will orchestrate cross-functional teams, ensure smooth and successful product launches, and optimize our GTM strategies. The ideal candidate will possess a strong technical background, exceptional project management skills, and a deep understanding of SaaS product lifecycles and launch methodologies. You will act as the linchpin between product, engineering, marketing, sales, and customer success, ensuring all teams are aligned and operating efficiently.

Responsibilities:

• Strategic Launch Planning: Develop and execute comprehensive GTM launch plans, including timelines, resource allocation, and risk mitigation strategies.

• Cross-Functional Leadership: Lead and coordinate cross-functional teams (product, engineering, marketing, sales, customer success) to ensure alignment and successful execution of launch plans.

• Launch Engineering Excellence: Define and implement best practices for post-launch monitoring.

• Process Optimization: Continuously evaluate and improve launch processes to enhance efficiency, reduce time-to-market, and minimize risks.

• Risk Management: Identify, assess, and mitigate potential risks and issues that could impact launch timelines or success.

• Communication & Reporting: Provide clear and concise communication to stakeholders at all levels, including regular progress updates, launch reports, and post-launch analysis.

• Documentation & Knowledge Management: Create and maintain comprehensive documentation for launch processes, best practices, and lessons learned.

• Launch Readiness: Ensure all necessary components are ready for launch, including technical infrastructure, marketing materials, sales enablement, and customer support resources.

• Post Launch Analysis: Conduct thorough post launch analysis to determine success, and identify areas for improvement.

Qualifications:

• Bachelor’s degree in Computer Science, Engineering, Business Administration, or a related field. 

• 8+ years of experience in program management, with a focus on software product l