Senior Sales Manager, Strategic Account Managers

Hotel Engine is a Denver-based travel tech company on a mission to radically simplify trip management for businesses. We’re not a cumbersome travel management company, nor an online price aggregator. We’re a powerful network that brings hotels and businesses together. Our members save time, money and effort in managing their lodging programs, and our partners get access to loyal, high-value business travelers. It’s a true win-win. Following a 2021 series B funding round at a $1.3 billion valuation, we achieved remarkable growth in 2023. We expect 2024 to be our best year yet. 

Across our organization, we’re powered by exceptional talent. From our large Engineering and Product teams to Sales, Supplier Relations, Member Support, Data, Marketing and Operations, our team is forward-thinking, data-driven and customer-obsessed. We’re also a lot of fun — one of the many reasons we were named a Best Place to Work by Built In Colorado for the past four consecutive years. 

We value our individuality, and we also understand that together, we thrive. Most importantly, we know we’re not for everyone! Complacency doesn’t live here. We’re focused on finding the right people who are energized by our culture and bring diverse experiences and backgrounds that will help us unlock our full potential. Click here to view our DNA, and if you like what you see, please read on!

Sr. Sales Manager, Strategic Account Management

Hotel Engine is excited to add a Sr. Sales Manager to our Enterprise organization. In this role, you will lead, coach and empower our Strategic/Enterprise Account Management team. Our Strategic Account Managers are responsible for delivering results by driving retention, expansion and loyalty across our largest customer base. As a leader, you’ll use your previous expertise to empower your team to build world-class relationships with our enterprise customers, and help our customers maximize the value of the Hotel Engine platform. Most importantly, you’ll inspire your team to grow professionally, and help shape the next leaders of the Hotel Engine organization. 
 

Here’s what you’ll do: 

• Hire, coach, and develop a best in class Strategic/Enterprise Account Management team 
• Own team metrics, and drive the plan to attain and exceed, quota, retention and onboarding success 
• Develop a team that embodies Hotel Engine DNA, act with ownership, bias for action and will to win! 
• Partner with AMs to craft account strategy to maximize revenue within your team’s portfolio. 
• Personally develop strong relationships with executive stakeholders at key accounts; play a key customer facing role in high value, high potential relationships 
• Leverage data to make informed decisions about customer risk and retention; implement new and innovative approaches to increase expansion revenue 
• Serve as a thought leader, customer advocate and partner to your employees and customers 
• Build a creative and innovative culture, and a passion for providing an exceptional customer experience 
• Collaborate cross-functionally with Sales, Project Services, Member Support, Ops and Finance to align on priorities, partner on customer needs and opportunities, and deliver increasing value over time to our customers 
• Monitor travel within our team, project timelines, budgets and resources, to ensure efficient project management scope 
• Personally develop strong relationships with executive stakeholders at key accounts; play a key customer facing role in high value, high potential relationships 
• Serve as a thought leader, customer advocate and partner to your team members and customers 
   

Here’s what we’re looking for: 
 

• 8+ years management experience leading an Account Management/Sales team in a high growth environment 
• Demonstrated ability leading a customer facing team — strong people management, performance management, coaching and development experience 
• Experience owning and managing monthly and quarterly team metrics including quota and retention 
• Passion for revenue growth and can bring ideas to help product usage and customer retention through data driven decision making 

• Previous experience selling into or driving strategy, ROI, and value conversations with executive stakeholders within enterprise accounts 
• Prior experience using Salesforce 
• Excellent communication skills across mediums and stakeholder groups (employees, execs, customers, prospects). Outstanding listening skills are an absolute must 
• A strong team player, a self-starter who thrives in a fast-paced, high-growth start-up environment 
• A self-driven, high-energy leader with excellent cross functional collaborati