Assistant General Manager

Oldham Goodwin Group, LLC is headquartered in Bryan/College Station, Texas. It has approximately 500 employees and serves real estate owners, investors and occupiers through Central Texas offices. The hotel management division specializes in the management and development of premium-branded hotels in destination locations. We are consistently ranked on of the top 100 hotel management companies by Hotel Business.

Position Overview:

This position is accountable for the overall success of the hotel, meeting and exceeding revenue measures and ensuring guest satisfaction. The Assistant General Manager will assist the General Manager in supervising all areas of the hotel while maintaining brand standards and must achieve superior levels of quality for all clients.

Primary Responsibilities and Duties

• Demonstrate a positive, professional, and client-oriented attitude about the company with coworkers, tenants, clients, and the public through mail, telephone, or in person. Constantly strive for improvements in work processes and results to better meet client's expectations.

• Acts as Oldham Goodwin Group’s primary coordinator to ensure that our efforts fully meet and exceed contractual property management obligations. Direct the day-to-day activities of loss prevention, risk management, safety/security, maintenance, sales, marketing, and other operations.

• Develop an operating income/expense and capital budgets that reflect the owner's objectives for operating the property, cash flow requirements, and leasing strategy. Prepare this document to be used as an ongoing accounting reporting tool. Further accountability includes administration of budgets, operational review, and analysis of corrective action needed. Recommend and implement programs that contribute to center profitability.

• Analyze and distribute monthly financial written statements that explain in detail operating variances from budget, cash management and strategies for collection of receivables.

• Bid work for asset improvement. Keep accurate records of current space conditions including roof, HVAC, utilities and special circumstances. Keep property presentable at all times.

• Maintain complete and accurate property files and records, according to department systems, with an emphasis on documentation for future reference. Coordinate with headquarters support staff on management company procedures for processing and distributing information. Provide prompt, detailed, and accurate general status reports on all properties assigned.

• Coordinate collection and documentation of all revenues following direct billing of groups and the owner's policy on accounts receivable. Collect delinquent accounts promptly. Communicate with accounting department to ensure accuracy of accounts receivable.

• Engage, contract, supervise and approve invoices for all goods/services required to maintain the properties up to company standards. Develop a network of emergency services and be available for 24 hour/weekend coverage as required. Supervise on-site maintenance mechanics, if utilized at assigned properties. Develop specifications and continually evaluate service needs and performance in all areas of maintenance and management. Forecast and manage replacement of major capital expense items including HVAC system, roof systems, parking lot surfaces, etc.

• Manage guest relations and coordinate requests for repairs and maintenance. Have an understanding of hotel charges and guest concerns.

• Establish and maintain collaborative working relationships between departments, with coworkers, and other members of a team project. Prepare for team meetings in advance and act as chairperson for the meeting.

• Create a positive work environment; Serve as a support resource for front line staff in all departments.

• Manage front desk and housekeeping departments to ensure all employees are working efficiently. Administer progressive discipline when employees are in violation of workplace policy. Conduct regular employee evaluation reviews and present recommendations