Chief Customer Officer

We are seeking a dynamic and experienced Chief Customer Officer to join our leadership team at ThoughtSpot. Reporting directly to the Chief Revenue Officer, the CCO will play a pivotal role leading the Solutions Consulting, Customer Success and Professional Services teams to ensure our customers realize value from our products and grow their footprint. The ideal candidate will be a true customer advocate, able to partner with the wider ecosystem and build scalable efficiencies into the post sales organization across our 3 core products. 

Key responsibilities include: 

• Spearhead the creation of repeatable processes and playbooks to drive consistently-strong customer experience throughout the customer lifecycle 
• Build cross-functional alignment with sales, product, partner team and marketing to maximize Gross Revenue Retention and Net Revenue Retention. 
• Partner with Product leaders to drive product adoption and customer satisfaction 

• Create a comprehensive partner strategy including the identification, certification, and measurement of key implementation partners to scale alongside a growing customer base
• Engage directly with customers and be able to relay the voice of the customer into all aspects of the business
• Have a strong understanding of the complexity and nuances of different market segments and the ability to develop a customer journey lifecycle that is strategically tailored
• Demonstrates Operational Excellence with an affinity for a metrics-driven, results-driven approach

Qualifications: 

• 10+ years of Enterprise technology and SaaS experience
• Experience leading onboarding and professional services functions
• Revenue accountability (expansion/cross sell)

• Experience leading a globally dispersed customer-facing CS organization

• Commercial experience with a track record of driving revenue growth through customer success and account management initiatives 

• Experience building out both an enterprise, high touch, customer success motion and an innovative customer success practice for the downmarket, leveraging data, insights and technology to scale.

• Ability to thrive in a demanding and fast paced environment
• Strong analytical skills and data driven decision making

What makes ThoughtSpot a great place to work?

ThoughtSpot is the experience layer of the modern data stack, leading the industry with our AI-Powered Analytics and natural language search. We hire people with unique identities, backgrounds, and perspectives—this balance-for-the-better philosophy is key to our success. When paired with our culture of Selfless Excellence and our drive for continuous improvement (2% done), ThoughtSpot cultivates a respectful culture that pushes norms to create world-class products. If you’re excited by the opportunity to work with some of the brightest minds in the business and make your mark on a truly innovative company, we invite you to read more about our mission, and apply to the role that’s right for you.

ThoughtSpot for All

Building a diverse and inclusive team isn't just the right thing to do for our people, it's the right thing to do for our business. We know we can’t solve complex data problems with a single perspective. It takes many voices, experiences, and areas of expertise to deliver the innovative solutions our customers need. At ThoughtSpot, we continually celebrate the diverse communities that individuals cultivate to empower every Spotter to bring their whole authentic self to work.

We’re committed to being real and continuously learning when it comes to equality, equity, and creating space for underrepresented groups to thrive. 

Research shows that in order to apply for a job, women feel they need to meet 100% of the criteria while men usually apply after meeting 60%. Regardless of how you identify, if you believe you can do the job and are a good match, we encourage you to apply. 

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