Senior Manager Operational Technology Service Delivery

Requisition ID: 18281

 

Join us in building a better future for Arizona!

SRP is one of the largest public power and water utilities in the U.S. providing electricity to approximately one million customers in the greater metropolitan Phoenix area. Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power and named one of Arizona's best employers by Forbes. SRP continues to adapt to its changing business environment by seeking innovative ways to reimagine utility service and the provision of critical resources essential to the life and economy of Arizona.

 

Why Work at SRP

At SRP, we foster an inclusive work environment and believe everyone should have a fair chance to work, regardless of who they are. That’s why we value teams with diverse perspectives, experiences, and backgrounds to help SRP deliver on its mission of providing reliable, affordable and sustainable water and power.

 

SRP's success is rooted in our employees' happiness, health, and safety. That's why we offer a comprehensive benefits package to meet the needs of our employees and enhance their well-being. In addition to competitive pay and performance incentives, eligible employees can take advantage of the following benefits:

 

• Pension Plan (at no cost to the employee)
• 401(k) plan with employer matching
• Available your first day: Medical, vision, dental, and life insurance
• Over 200+ hours of PTO (includes vacation days, holidays, floating holidays, and sick leave)
• Parental leave (up to 4 weeks) and adoption assistance
• Wellness programs (including access to a recreation and fitness facility)
• Short and long-term disability plans
• Tuition assistance for both undergraduate and graduate programs
• 10 Employee Resource Groups for career development, community service, and networking

 

Summary

The Operational Technology (OT) Service Delivery Manager will be responsible for developing, managing, and delivering common business shared service support to Operational Technology (OT) teams. This role encompasses the delivery of services including business analysis, project management, product management, business relationship management, organizational change management and other common business support functions. Additionally, this role will be responsible for partnering with Information Technology Services for the provision of these services and the development and management standardized financial and business reporting methodology, processes and tools for all OT teams.

The OT Service Delivery department will oversee the execution of technology projects within the Power System division. This will be achieved through the alignment of common services and strategy teams, ensuring effective project planning, personnel availability, and the strategic placement of project management, business system analysis, and organizational change management resources. Additionally, the department will drive the development and alignment of project methodologies, artifacts, processes, and reporting standards for power system projects.

The OT Service Delivery department will also provide liaison services between OT technology support teams and their respective departments. This ensures both tactical and strategic alignment in service delivery and project assignments while focusing on building key relationships and providing domain expertise. 

This Senior Manager role is expected to have several direct reports, including a manager of business systems analysts, and multiple individual contributor roles that will support the coordination of services. They will act as the liaison to manage and improve Information Technology Services project services. This role will report directly to the Director of OT Strategy & Services.  

What You'll Do

• Stand up and manage common shared services for business support functions for OT teams, including financial reporting, business analysis, project management, change management, procurement and other business support. Create a common set of procedures for support services, to align expectations and simplify process & delivery; ensure adequate service levels for delivered shared services. Analyze ongoing business support needs of OT teams and expand services as needed, including add