Jobs and Careers

Business Consultant & Customer Success Consultant

Italyfull_timeVerifiedPosted 3 Jul 2025

About the role

We are looking for a Business Consultant & Customer Success Consultant to support the customer onboaridng process as well as the ongoing success after Go-Live for our AI-driven Planning & Pricing SaaS platform, including AI-based demand forecasting and AI-driven optimizations. This role is responsible for understanding customer needs, demonstrating the value of our technology, and providing technical and functional expertise after the sales cycle. The ideal candidate has a strong background in business consulting as well as in merchandise planning, pricing strategies, BI or AI-driven analytics, combined with excellent communication and problem-solving skills.

About The Team

Centric is aggressively penetrating the fashion/sports, beauty, and home markets with solutions in Product Lifecycle Management, Market Intelligence & Trends, as well as Planning & Pricing.
The Centric Planning & Pricing Business Unit is a fast-growing, fast-paced team, with a multitude of exciting opportunities for the entrepreneurial-spirited individual. Be a part of the most innovative, AI-powered Pre & In-season Planning, Pricing Optimization, and Market intelligence solution in the industry. This team thrives through creative and autonomous work to tackle the great variety of challenges we encounter every day. The teams are all home based in different countries around the World.
No two days are the same in this world. The sky is the limit to what we can achieve, and we’re seeking talented individuals to help propel this growth forward.
The role reports into the VP of Customer Success Consulting - BU Planning & Pricing.

Responsibilities:

Own and develop a portfolio of 5-10 customers
Function as the subject matter expert/ Business Consultant within customer onboarding projects, ensuring a smooth and effective adoption of the product
Work closely with solution architects, data science & engineering, as well as project managers to deliver the best fitting solution & configuration for the client
Build a holistic business blueprint of your customers, mapping all structures & processes onto our solution and documenting meticulously
Identify gaps & opportunities in the customer business processes. Work with them to optimise the performance & make recommendations for configuration changes or other improvements
Play an active role in providing feedback to the Product teams, driving further improvements
Carry out deep-dive analyses of markdown and inventory optimisations, building an understanding of the AI models and managing the customer acceptance rate
Form strategic relationships with customers and develop long-term strategic roadmaps
Own key activities QBRs (Quarterly Business Reviews), user trainings, Change Requests, Upgrades
Visit customers on-site or remotely through web sessions
Work closely with Customer Support Teams to ensure high operational satisfaction, as well as conducting customer satisfaction surveys (NPS)
Monitor and improve customer success process
Manage, communicate & document all customer topics such as configurations, incidents, feature/ change requests and follow up internally for speedy resolution
Work closely with account & Pre-Sales manager on upsell & cross sell opportunities
Continuous improvement of processes and systems for project, service and requirements management (via feature requests)
Ensure all customer specific time & effort is being tracked accurately