Senior Manager-Contractor Compliance

Who We Are

Oncourse Home Solutions (OHS) is a people-centric, $500M organization that is owned by private equity firm, Apax Partners operating under the brands American Water Resources, Pivotal Home Solutions and American Home Solutions. We do what is right for our people so they can do their best when serving our 1.8+ million customers across the U.S. Our mission is to create lasting value for our customers and our partners by helping homeowners navigate the unexpected, reduce costs, and make homeownership enjoyable for all. Our vision is to make our products and services accessible to our customers and our partners by becoming the most trusted and reliable home solutions organization in the market. We are committed to fostering an environment that embraces diversity in all forms, where our employees, customers and partners feel valued, respected, and supported. 

As a US-based warranty provider, we provide expertise in safety and homecare to our customers. Our integrated solutions meet customer needs both inside and outside the home. Inside the home we protect critical aspects of home function such as plumbing, heating and cooling, appliances, power surges, hot water heater, and interior electrical. Outside the home we provide protection for critical lines (water, gas, wells, sewers, electric and septic). We primarily go to market B2B2C, partnering mostly with water/gas/electric utilities and municipalities to offer our product leveraging their brand for marketing and often adding our subscription fee to the water/gas/electric bill itself. When our customers need help with home maintenance, repair, or coverage, OHS is there. This is what it means to be an ‘Oncourse SUPER’—Successful, United, Progressive, Empathetic, Reliable. SUPERs get it done. We sweat homeownership so our customers and partners don’t have to.

As an equal opportunity employer, our employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, ancestry, marital status, parental status, mental or physical disability, military or veteran status, or any other basis protected by federal, state, or local law. Oncourse Home Solutions is committed to recruiting and retaining talented applicants and to providing all employees with a workplace free from discrimination and/or harassment. 

Position Summary

Contractor Compliance Sr. Manager is responsible for overseeing and optimizing contractor performance and compliance across all regions. This role ensures adherence to SLA’s, manages dispatch utilization, and drives excellence in contractor onboarding and training programs. 

Located at our office in Naperville, our office environment is a key driver of our company culture and employee experience, so a regular in-office hybrid model (T-TH in office and M & F remote) is required. 

Responsibilities include but are not limited to: 

• Lead and manage the Same Day/Next Day program. 

• Monitor and analyze contractor dispatch usage to optimize operational efficiency.  

• Track and report contractor performance metrics, identify trends and areas for improvement. 

• Weekly team and one on one meetings with reports. 

• Ensure all contractors maintain certificates of insurance and all other licenses.  

• Partner with and meet regularly with ROM’s, dispatch teams and compliance to align contractor strategies with business goals. 

• Work with recruitment team to push compliance with the 90 day provisional program. 

• Quarterly visits to Naperville to meet with management team.  

 

We're Excited if this is You!

Experience and Qualifications of the Role:

• 5+ years of contractor management experience. 

• 3-5 years of people management experience. 

• Strong understanding of service delivery models, dispatch systems and regulatory compliance. 

• Proficiency in data analysis tools and contractor management platforms. 

 

Computer Skills Needed to Perform the Job:

• Proficient PC skills including Microsoft Office tools (Excel, Word, Outlook).  
• Able to learn and maneuver different software systems used to perform daily tasks.  

 

Education:

• Bachelor’s degree or 5+ years relevant, industry experience required.

 

Certificates, Licenses, Registrations:   

• N/A

 

We offer a compelling total rewards package that includes a competitive base salary an