Jobs and Careers

Housing Specialist II

United Statesfull_timeVerifiedPosted 15 Jul 2026

About the role

At Quadel, we believe great work starts with great people. That’s why we focus on building teams that care deeply about the communities we serve and the colleagues we work beside every day. We’re currently seeking dedicated professionals who are ready to grow with us and help drive our mission forward.

JOB SUMMARY
Performs various HCV program activities including, but not limited to: processing applications for eligibility and screening, re-certifying participant’s status to ensure continued eligibility, preparing contracts, conducting briefings, and verifying information, all in conformance with U. S. Department of Housing and Urban Development (HUD) regulations, HCV policy, and prescribed performance standards.

DUTIES AND RESPONSIBILITIES

Conducts all work activities in a manner that supports achievement of SEMAP, contractual standards, and/or other performance measures as required.
May assist in mentoring and training Housing Specialists, clerical and/or temporary staff, and provide training to those staff, as well as quality review of work products.
Plans and schedules activities to facilitate timely turn-around of vouchers; schedules recertification appointments allowing for proper follow-up and timely notification to all involved parties.
Ensures all programs are operated in compliance with rules, regulations, policies and procedures adopted and set down by HUD, program management, and/or the HCV Administrative Plan; makes suggestions as appropriate to the HCV Supervisor or Program Manager for changes in policies or procedures to effect improved, efficient program operation.
Demonstrates a high level of professionalism and superior customer service skills at all times. Answers phone, talks to prospective owners about the HCV program; answers inquiries from participants, owners, applicants and the general public.
Conducts all activities to ensure nondiscrimination.
Maintains productivity information in prescribed formats and prepares statistical reports as requested.
Determines eligibility for regular HCV and special program participation and assists in utilizing all regular and special program vouchers within scheduled timeframes to help maintain leasing schedule.
Reviews applications, verifications and other documentation to ensure accuracy and completeness; ensures that required documentation is distributed to correct parties, i.e., owner, participant and manager.
Verifies and documents family composition, citizenship status, income, age, identity, assets and other information as required
Establishes and maintains individual participant files and handles all personally identifiable information in strictest confidence.
Conducts annual and interim re-examinations of income and family composition, including interviewing participants, processing changes, verifying income, calculating proper subsidy amounts, and notifying participants of changes in rent or unit eligibility.
Performs accurate and timely data entry to maintain updated computer files pertaining to rent calculations and master files; utilizes computer programs to prepare correspondence and reports, including interview schedules, activity reports, transfer lists, etc., and reports as required.
Maintains skill sets necessary to meet performance standards and comply with changing administrative requirements as directed. Reads PIH notices, training materials, guidance and other HCV-related publications.
Completes accurate calculations of income, assets, deductions, expenses, total tenant payment, family share, HAP payments, and utility allowances and reimbursements. Identifies discrepancies and takes appropriate corrective action, which may include retroactive calculations.
Processes requests for tenancy approval and rent reasonableness determinations.
Coordinates activities with supervisor, inspectors, and other coworkers
Other duties as assigned