Senior Customer Care Representative

Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with our customers, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions. There’s much to learn and many to learn from, with more than 16,000 employees around the world to explore ideas and ambitions with. 
In the USA, we develop, market and produce a wide array of solutions from our 25 most innovative sites, based across the country. Stretch your skills, create and get inspiration from passionate colleagues. Every day, your energy, your thirst for knowledge, and your creativity will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.

Take the next step in your career by joining our dynamic team as a Senior Customer Care Representative. In this pivotal role, you will be at the forefront of the fragrance industry, ensuring our customers receive unparalleled service. You'll oversee the entire sales order process, from placement to shipment, acting as the vital link between our esteemed clients and our operations and sales teams. As a senior member of the team, you will lead strategic collaborations, drive process improvements, and manage complex customer interactions with expertise. This role not only offers professional growth but also the chance to make a meaningful impact in a company that values your skills and experience. Join us and bring your passion for customer service to a team that thrives on excellence. 

 

Your Title: Senior Customer Care Representative
Your Location: Mt. Olive, NJ
Reporting to: Customer Care Manager

 

Main Responsibilities:
•    Strategic Collaboration: Coordinate with dynamic operations and sales teams to ensure timely order delivery that exceeds customer expectations.
•    Customer Service Excellence: Manage and resolve order changes, issues, and inquiries efficiently, both internally and externally, ensuring a high level of service.
•    Efficient Process Management: Enhance the customer experience by improving account and order maintenance processes through the use of customer portals, making operations more convenient and streamlined.
•    Demand-Driven Coordination: Work closely with customers on forecasting needs, aligning with demand planning to optimize product delivery and ensure satisfaction.
•    Continuous Improvement Focus: Contribute to projects aimed at improving customer care processes, identifying areas for enhancement, and implementing best practices.
•    Conflict Resolution Expert: Skillfully navigate challenging customer situations, ensuring satisfaction and maintaining strong client relationships.
•    Team Player: Act as a supportive and collaborative team member, providing backup for colleagues and fostering positive relationships within the team.
•    Customer-Centric Approach: Always prioritize the needs and expectations of the customer, ensuring their requirements are met in a cost-effective manner.

 

You?
Are you someone who thrives in a culture where you can express yourself creatively and collaborate with a passionate team? If so, join us – and help improve your world.

 

Your Professional Profile Includes:
•    A University/Bachelor's degree in a related field.
•    2+ years of relevant experience in a customer-facing role, with demonstrated success in customer relationship management.
•    Proficiency in Microsoft Office Suite and working knowledge of SAP.
•    Strong analytical skills to effectively assess and respond to customer needs.
•    Excellent problem-solving abilities.
•    Experience in Customer Relationship Management (CRM).

 

Benefits:
•    Great compensation package.
•    Major medical, dental, and vision coverage.
•    Generous 401k matching program.
 
We are an Equal Opportunity Employer committed to promoting an inclusive and diverse workplace.
#LI-Onsite
 

 

At Givaudan, you contribute to delightful taste and scent experiences that touch people’s lives.
You work within an inspiring teamwork culture – where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.
Every essence of you enriches our world.
Diversity drives innovation and creates closer connections with our employees, customers and partners.
Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.