EVS Assistant Manager - Silver Legacy (Reno)

JOB SUMMARY

It is the primary responsibility of the EVS Assistant Manager to oversee the EVS Department. All duties are to be performed in accordance with the department policies, practices and procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES (May include, but is not limited to the following) 

• Supervise the day to day activities of the EVS department to ensure department operates effectively
• Supervise the Day Shift Porters by running the shift
• Plan and implement goals, projects and ambitions
• Organize assigned tasks in to similar groups to facilitate performance
• Make decisions relating to operations within your authority and responsibility
• Follow through on personnel administration, i.e., interviewing, hiring, counseling, disciplining and terminating as needed
• Prepare and counsel Employee on performance evaluations as required
• Train new and incumbent Employees in their job duties
• Develop and implement work incentive programs to improve Employee productivity
• Control labor, supply and cleaning costs
• Maintain inventories on all cleaning supplies and equipment. Create par levels for the summer and winter
• Prepare schedules, forecasts, reports and budget as directed
• Ensure that all Employees are following all Health and Safety policies and procedures
• Document current projects as well as future projects
• Work closely with other departments in order to accomplish the goals of the hotel and create a harmonious relationship with other departments
• Communicate all important information to all EVS Employees/Porters
• Supervise all Shift Supervisors and Lead Porters and assign/schedule them projects
• Report daily to the Executive Housekeeper on all issues, concerns and present and future department activities
• Check daily Employees’ time clock (Kronos) and make sure to adjust/update accordingly if needed
• Present a professional image to employees and guests at all times
• Other job related duties as requested

KNOWLEDGE, SKILLS, AND ABILITIES

Required

• High School Diploma or equivalent
• 2 years Supervisor experience 
• Hazardous chemical training, knowledge of industrial cleaning equipment
• Excellent Customer Service skills
• Interpersonal skills to effectively communicate with all business contacts
• Ability to effectively communicate in English, in both oral and written forms

Preferred:

• Spanish speaking
• Biohazard (OSHA) Training Certificate
• Basic Math skills
• Previous experience working in a similar resort setting

PHYSICAL DEMANDS AND WORK ENVIRONMENT (May be required in order to perform the essential functions of the position)

• Work may be performed in an area, which may be unusually noisy and crowded
• Mobility to include bending, reaching, prolonged standing and walking, accessing and lifting items from floor level to six feet high
• Normal sense of smell, touch, sound and vision range 
• Eye/hand coordination and manual dexterity 
• Work area is subject to variable temperatures
• May be subject to smoking environment and moderate noise

GUEST SERVICE (INTERNAL/EXTERNAL) STANDARDS:  Employee is required to meet and deliver our core values, service standards, and family style service.

PERFORMANCE REQUIREMENTS: Must have the ability to provide internal/ external guests with service excellence, have excellent communication skills and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests. Above average speech – both speaking and reading/writing English. Need excellent interpersonal skills. Work requires schedule flexibility which may include days off, nights, weekends, holidays, and overtime as needed.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Essential duties must be performed with or without reasonable accommodation.