Electronic Services Specialist – Merchant

About Working at Commerce 

Building a career here is more than just steps on a ladder. It’s about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn’t stop there. Our culture is about our people, the ones in our communities and the ones that work with us.  

Here, you’ll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You’ll have the space and resources to grow into the best version of yourself. Because our number one investment is you.

Creating an award-winning culture doesn't come easy. And after 160 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let’s talk. 

Compensation Range

Hourly: $19.00 - $24.50 (Amount based on relevant experience, skills, and competencies.)

About This Job

The main purpose of this job is to support Merchant services by providing operational support, handling inquiries, and maintaining merchant accounts and related services. This role will assist with merchant setup, maintenance, and ensure a high level of service for internal and external partners.

Essential Functions

• Review account activities and provide reporting and maintenance for merchant services

• Minimize risk to the Bank and ensure compliance with applicable regulations and internal policies

• Monitor centralized email boxes and systems to respond to inquiries in a timely and accurate manner

• Provide high-touch service that reflects professionalism, responsiveness, and a positive attitude when supporting merchant-related requests via phone/email

• Adhere to all internal controls to mitigate risk

• Serve as a backup to other positions within the department

• Perform other duties as assigned

 

Knowledge, Skills & Abilities Required

• Basic knowledge of applicable regulations and operational processes

• Basic analytical, initiative, independent thinking, and problem-solving skills

• Ability to work independently and escalate issues as appropriate

• Motivated and organized self-starter with strong attention to detail and ability to manage multiple priorities Inquisitive, agile, and strong team player with excellent written, verbal, and interpersonal communication skills

• Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values

• Basic proficiency with Microsoft Word, Excel, Teams, and Outlook

 

Education & Experience

• Associate’s degree or equivalent combination of education and experience required

• 1+ year financial operations experience required

• Merchant services or payments experience preferred

*Hybrid Schedule: In office 2 days per week (Monday & Tuesday)

**Level of role is determined by knowledge, experience, skills, abilities, and education

***For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles.  This compensation range is for the Electronic Services Specialist - Merchant or Senior Electronic Services Specialist - Merchant level job and contemplates a wide range of factors that are considered in determining most appropriate job level and making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $19.00 to $24.50 per hour.

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The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k),