Supervisor Program Delivery

Minimum Pay Rate: $134,305.60 

Maximum Pay Rate: $177,902.40 

Civil Service Status: Civil Service 

Apply by Date: 03/30/2026 

 

Sacramento Municipal Utility District (SMUD) is a recognized leader in clean energy innovation and reliable service, deeply rooted in our community for over 75 years. We are dedicated to advancing sustainability and supporting the Sacramento region's transition to a carbon-free future while maintaining the high-quality service our customers expect.

 

Our Distributed Energy Solutions team is looking for a Supervisor, Program Delivery to lead our Residential Building Electrification program, a cornerstone of SMUD's Zero Carbon Plan aimed at reducing greenhouse gas emissions by helping customers switch from natural gas to cleaner electric technologies in their homes. This program includes a wide range of initiatives, from offering incentives and education to supporting contractors and ensuring a smooth, positive customer experience throughout the process. 

 

The ideal candidate will excel in interpersonal communication, collaborating seamlessly across teams, departments, and with customers. You will play a pivotal role in fostering a high-performing, inclusive work environment where employees thrive and contribute fully. In this capacity, you will manage shifting program priorities, optimize resource allocation, and remove barriers to success, all while aligning efforts with organizational goals. Strong program management experience, proven leadership skills, and a commitment to delivering outstanding customer experiences are essential for success in this role.

 

If you are passionate about public service, clean energy, and team leadership, and you want to make a genuine impact in our region, we invite you to apply.

Purpose

Under direction of management, plans and directs the work of a team responsible for customer facing programs designed to support customer choice and frictionless adoption of a carbon free technologies. Provides oversight for and participates in the design and implementation of programs based on objectives set by enterprise strategy. The role is a key contributor to advancing the delivery of programs and services that align to SMUD's vision, strategic directives and goals.

Nature and Scope

This is a front-line supervisory role that provides guidance and subject matter expertise to a team of individual contributors. The position directs work in alignment with broader strategies, policies, and directives of its division. The position consults with and takes direction from the second level manager and senior management and serves as a member of the division’s management team.

Duties and Responsibilities

• Provides direction and oversight for the daily functions, operations, and activities of a team of highly skilled and technical employees and consultants responsible for implementing and delivering carbon reduction, as well as other customer-facing programs.
• Assesses program integrity and quality and drives operational and process improvements.
• Provides oversight of and removes barriers to enhance customer experience.
• Ensures marketing plan and customer experience initiatives are delivered and aligned with portfolio goals through prioritization, relationship building, troubleshooting, and removing roadblocks for the team.
• Hires, trains, develops, and evaluates team members; fosters an environment where employees can bring their full selves to work, are engaged, and high performing.
• Prioritizes and adjusts a continuously shifting portfolio of programs and balances the associated workload across the team.
• Partners with stakeholders, including management, to prioritize resources and most efficiently utilize them across the organization to accomplish common goals.
• Engages in a collaborative relationship with Enterprise Strategy counterparts to design, roll out, and evaluate new programs.
• Serves as the interface with internal departments, such as: customer, marketing, IT, finance, human resources, strategy, etc.
• Monitors program budgets and updates forecasts to stay within the organization’s financial goals.
• Evaluates effectiveness of various programs and portfolios, making recommendations as needed to ensure metrics are appropriate and being met.
• Provides contract management oversight for contracts under the portfolio.
• Provides oversight to the development of Request for Proposals (RFP) to obtain professional services and materials to support customer facing programs.
• Delivers presentations to the public, peers, and colleagues up to the executive level.
• Performs other related duties as needed to include working outside of typical busin