Manager, Air Export Department

FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or bank account number. Our recruiters have an @dsv.com or @us.dsv.com email address.  If you question the legitimacy of any DSV job posting, please reach out to HR@us.dsv.com.

 

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.  Read more at www.dsv.com 

 

Location: USA - Itasca, N Arlington Heights Rd 

Division: Air & Sea 
Job Posting Title: Manager, Air Export Department 
Time Type: Full Time

 

 

Summary 

The Air Export Manager oversees all aspects of the export process for air cargo, ensuring efficient and timely delivery while maintaining compliance with regulations. This role requires strong leadership, communication, and problem-solving skills and a deep understanding of airfreight logistics and industry standards. 

 

Duties and Responsibilities 

• Oversee the air export process, including the preparation of shipping documents, customs clearance, and bookings with air carriers. 

• Coordinate with freight forwarders, airlines, customs brokers, and other service providers to ensure efficient cargo delivery. 

• Manage relationships with customers, vendors, and third-party service providers to deliver exceptional service and ensure satisfaction. 

• Address and resolve customer inquiries and concerns promptly. 

• Ensure compliance with all relevant regulations, including customs and trade laws. 

• Stay informed about changes in airfreight regulations and export controls. 

• Develop and implement policies and procedures to improve efficiency and service quality. 

• Identify and execute process improvements to reduce costs and enhance customer satisfaction. 

• Monitor and report on key performance indicators, such as cargo delivery times, costs, and quality. 

• Analyze performance data to identify trends and areas for improvement. 

 

Supervisory Responsibilities   

• Supervise a team of air export coordinators and support staff. 

 

Educational background / Work experience 

• Bachelor’s degree in Logistics, Supply Chain Management, or a related field is preferred. 

• 5 years of experience in freight forwarding, logistics, or a related field is preferred. 

• Prior experience in air exports and supervisory roles is highly desirable. 

 

Preferred Qualifications: 

• Familiarity with air freight regulations, customs requirements, and export controls. 

• Knowledge of shipping routes and schedules. 

 

Skills & Competencies 

• Lead Yourself: Strong analytical and problem-solving skills, with the ability to thrive in a fast-paced environment. 

• Lead Your Team: Excellent leadership and communication skills to manage and motivate a team. 

• Lead Your Business: In-depth knowledge of logistics, supply chain management, and air freight principles.