IT Vendor Manager

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Austin Community College is a public two-year institution that serves a multicultural population of approximately 41,000 credit students each Fall and Spring semester.  We embrace our identity as a community college, as reflected in our mission statement.  We promote student success and community development by providing affordable access, through traditional and distance learning modes, to higher education and workforce training, including appropriate applied baccalaureate degrees, in our service area.

As a community college committed to our mission, we seek to recruit and retain a workforce that:

• Values intellectual curiosity and innovative teaching

• Is attracted by the college's mission to promote equitable access to educational opportunities

• Cares about student success and collaborates on strategies to facilitate success for populations including; first generation college students, low-income students, and students from underserved communities.

• Focused on student academic achievement and postgraduate outcomes

• Welcomes difference and models respectful interaction with others

• Engages with the community both within and outside of ACC

Job Posting Title:

IT Vendor Manager

Job Description Summary:

The Vendor Manager is responsible for all IT vendors for Austin Community College (ACC). The Vendor Manager will be charged with implementing, operating, and maturing a vendor
management function within the IT department at the college, ultimately owning a combination of IT vendor contract, performance, relationship, and risk management. They must understand contractual, commercial and operational working relationships with IT vendors to ensure effective delivery of committed products, services and solutions. This role will be an integral part of the IT Business Office team, whose mission it is to certify that the Information Technology Department at ACC delivers technology-related services to the college’s expectation and satisfaction.

The role will require definition and enforcement of policy and process associated with IT vendor management functions, including collaboration with business units and stakeholders who may be responsible for adherence to or execution for policy and process.

Job Description:

Description of Duties and Tasks

• Develop functional policies and procedures for technology vendor management.

• Create and maintain training and performance evaluation materials for resources .

• Provide/develop training and resources as needed.

• Collaborate with internal stakeholders — including IT, Business resources, and procure-to-pay(P2P) — to develop criteria and best practices for vendor selection.

• Provide assistance to P2P team as needed.

Operational duties:

• Establish policies, standards and processes for IT vendor interaction.

• Manage the maintenance/enhancement of tools for use in IT vendor management, including IT vendor tracking, analytics and IT vendor performance management tools.

• Serve as the point of contact between IT vendors and internal customers consuming IT vendor services and solutions.

• Manage the collection, consolidation and communication of reporting and data on IT vendor contracts, performance, risk and relationships to key stakeholders and vendors.

Contract management:

• Oversee maintenance of IT vendor agreements.

• In cooperation with stakeholders and P2P, ensure that technology vendor agreements are current/up-to-date and compliant with state regulations(i.e. TX RAMP for Cloud vendors).

• Manage/oversee the creation and maintenance of a repository of IT vendors in a contract management database or similar solution to track key engagement milestones (expirations, renewals).

• Segment and r