Lead Pharmacy Technician

Company Description

At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us!

Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs.  We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve.   We are EVERSANA.  

Job Description

THE POSITION:

The Lead Pharmacy Technician is responsible for the overall flow of prescription and wholesale orders through the pharmacy. This requires mastery knowledge of all aspects of picking, packing, and shipping orders. The Lead manages and trains staff to ensure all orders are processed correctly and efficiently; as well as in compliance with all federal and state laws and policies and procedures. They serve as the center of knowledge to the fulfillment pharmacy, manage infusion hardware and serve as backup to the Warehouse Operations Manager as needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Our employees are tasked with delivering excellent business results through the efforts of their teams. These results are achieved by:

• Train and mentor Pharmacy Technicians to provide excellent pharmacy services to our patients and clients
• Ensure all orders as processed correctly and managed appropriately
• Assist other departments with processing orders to and through the pharmacy All other duties as assigned
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

EXPECTATIONS OF THE JOB:

• Assigning fulfillment staff as needed for optimal work-flow management Overseeing shipment status modification (i.e. hold, return-to-stock)
• Confirming all delivery tickets to ensure each order has left the facility on the correct shipping day, has tracking information, and is ready to bill
• Assisting in the training, development and motivation of pharmacy fulfillment staff to achieve department goals and objectives
• Tracking hardware inventory, invoices, and vendor performance through asset management program and including receipt of hardware into patient management application
• Ensuring compliance of policies and procedures for shipping, receiving and delivery of patient prescriptions, wholesale orders and supply orders.
• Acting as the backup for the Warehouse Operations Manager as needed: Includes required proficiency for purchasing: purchase order entry, submission, receiving, inventory transactions, applicable preventive maintenance, record-keeping and processing return shipments per regulatory requirements and applicable policy/procedures
• Assisting with creation and maintenance of all pharmacy work instructions
• Picking and packing patient prescriptions, wholesale orders and supply orders
• Ensuring all manufacturer program specific literature and materials are included as necessary Creating and ensuring appropriate third party shipping labels are attached to all patient prescriptions, wholesale orders and supply orders
• Ability to complete all Pharmacy Technician responsibilities
• Setting clear direction, effective plans and measurable outcomes

The above list reflects the general details necessary to describe the expectations of the position and shall not be construed as the only expectations that may be assigned for the position.

An individual in this position must be able to successfully perform the expectations listed above.

Qualifications

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:

The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required.

• Current MO