Customer Success Specialist

Job Description:

Join our team: Customer Success Specialist

Location: Remote; anywhere in the US

Travel Expectations: 25% (mostly domestic)

What you'll do

Customer Enablement & Training

• Deliver tailored training sessions on Genie 360 DCX tools, portals and apps including but not limited to Self-Quote & Ordering, Serial Hub, Genie Assist, MyMachines, and LXP.

• Guide users through AI-powered self-service workflows such as parts identification, troubleshooting, and predictive maintenance.

• Provide interactive tutorials, audiovisual guides, and real-time support during onboarding. 

Adoption Acceleration

• Act as a change agent to increase the velocity of technology adoption across strategic accounts.

• Monitor usage metrics (e.g., Calls vs Clicks, % of self-serve events) and identify areas for improvement.

• Collaborate with customer stakeholders to embed digital workflows into daily operations.

Feedback & Continuous Improvement 

• Collect and analyze user feedback to refine training materials and improve platform usability. 

• Provide feedback to TechPubs to fill gaps and inconsistencies in manuals and to provide accurate customer-facing information or AI guidance. 

• Partner with IT, product, and support teams to relay insights and contribute to roadmap evolution. 

Digital Advocacy 

• Champion the benefits of Genie’s digital solutions, emphasizing cost savings, reducing downtime, and minimizing TCO enhance productivity. 

• Promote a culture of digital self-sufficiency and proactive support. 

What you'll bring

Education / Qualifications:

• High School Diploma or Equivalent (Associates degree a plus) with a solid Commercial, Digital or Technical competency.

Skills:

• In-depth understanding of portals, AI-driven support tools, remote diagnostics, and self-service platforms. 

• Excellent communication and presentation skills; ability to simplify complex technologies.

• Willingness to travel to customer sites and adapt to diverse operational environments.

Preferred Previous Experience:

• Proven experience in customer-facing training, enablement, or digital transformation roles.

• Familiarity with Genie 360 DCX or similar digital solutions platforms is a plus.

Salary: The salary range for this position is $75,000 - $85,000 USD. The salary range may be higher or lower depending on the applicant’s location. In addition to base salary, this position is eligible for a performance bonus. All eligible Team Members will be offered health insurance (medical, dental, vision, Rx), life insurance, accidental death & dismemberment (AD&D), short-term and long-term disability, extended leave options, paid time off, company holidays, 401k matching, employee stock purchase plan, legal assistance, wellness programs, tuition reimbursement and discount programs.

Why join us

• We are a global company, and our culture is defined by our Values — Integrity, Respect, Improvement, Servant Leadership, Courage, and Citizenship. Check out this video! The Terex purpose.

• Safety is an absolute way of life. We expect all team members to prioritize safety and commit to Zero Harm.

• Our top priority is creating an inclusive environment where every team member feels safe, supported, and valued.

• We make a positive impact by providing innovative solutions, engaging our people, and operating in a sustainable way.

• We are committed to helping team members reach their full potential.

• Through innovation and collaboration, our vision remains forward-looking, and we aim to be a catalyst for change, inspiring others to build a better world for generations.

• We offer competitive salaries, health insurance (medical, dental, vision, Rx), life insurance, accidental death & dismemberment (AD&D), short-term and long-term disability, extended leave options, paid time off, company holidays, 401k matching, employee stock purchase plan, legal assistance, wellness programs, tuition reimbursement and discount programs.

• For more information on why Terex is a great place to work click on the link - Careers | Terex Corporate