Customer Service Representative

Founded in 1995, National Products began supplying the world with our industry leading RAM Mounting Systems.  Relied on by the world’s most rugged industries, we serve motorcycle riders, kayak fishermen, police, farmers, pilots, extreme sports enthusiasts and others with mounting solutions for high vibration environments.  We manufacture mounts for action cameras, tablets, phones, and other displays across nearly every mobile market.  Made in the USA, we are proud to offer a lifetime warranty on most products.

Job Summary

Customer Service Representatives are responsible for maintaining a professional and friendly attitude while diagnosing and troubleshooting customer issues, with an emphasis on taking care of problems before they arise. They will collect all necessary information from customers, resolve their issues, follow up with them as needed, and deliver actionable data to internal teams to support proactively improving the customer experience from start to finish.

Duties and Responsibilities

• Interacts directly and courteously with customers, primarily by telephone or email.
• Directs unresolved issues to the appropriate resource for resolution.
• Records details of actions taken into the ERP and CRM systems as applicable.
• Analyzes transactions and corrects errors to ensure accuracy of customer records.
• Research customer records to track order status and fulfillment.
• Develops thorough knowledge of product line, pricing, estimated delivery times, drop-ship procedures, marketing promotions, and associated information.
• Provides price quotations, receives orders, arranges for returns, replacements, delivery of samples, and fulfills miscellaneous customer requests.
• Performs associated duties as assigned by supervisor.
• Serves as an internal resource to support Inside and Regional Sales Teams. 
• Employs strong people skills to analyze and resolve customer inquiries and problems in accordance with established company guidelines.

Related Experience

• Minimum 5 years of experience working with customers to evaluate their needs.
• Must have track record of reliability and follow through with great communication skills.
• Experienced with MS Office Suite, MS Outlook, and customer order entry.

Education

• High school education required
• Associate degree preferred

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is often required to perform the following activities:

• Reaching. Extending hands and arms in any direction.
• Standing. Ability to stand when needed to complete tasks.
• Sitting. Sitting at desk for sustained periods of time.
• Using Fingers. Picking, pinching, typing or otherwise working primarily with fingers rather than with the whole hand.
• Grasping. Applying pressure to an object with the fingers and palm.
• Feeling. Perceivin