International Sales Specialist

Job Description

Ingram Content Group (ICG) is hiring for an International Sales Specialist to contribute to our team in LaVergne, TN just outside Nashville.  This is a hybrid position; however, this person must live in the local area.

In this role, you will provide support to International Sales Team (Wholesale/CDF/UK Wholesale) and assist in managing assigned International accounts. You will collaborate with the existing customers and prospects to represent Ingram Book Group (IBG) in the promotion, coordination and participation of selling Ingram Book Group programs, products, systems and services to new and existing clients with regards to opening orders.  You’ll work with sales team, identify prospective customers through business contacts and participate in industry organizations. In addition, you’ll explain the company’s terms, policies and procedures and, under direct supervision, integrate customers into IBG.

Want to help get more books to more places in more ways?

At Ingram, our teams are collaborative, innovative and are recognized as change agents, partnering with skilled professionals across the country to generate new, impactful ideas. We are proactive, evolving and highly respected in our industry.  We are flexible, have fun, and foster professionalism.  Our focus on providing exceptional customer support differentiates us from competitors. 

The world is reading, and it is our goal to connect as many people to the content they want in the simplest ways.  If you are seeking a developed and adaptable company, we can’t wait to meet you!

Required Qualifications:

• HS Diploma or GED
• 2 years’ experience in sales OR book industry
• 2 years’ experience in customer service
• 1 year of Intermediate EXCEL experience to include data manipulation/design, charts and formulas

Preferred Skills:

• Experience using SharePoint
• Experience doing sales reporting

Key Responsibilities:

• Learns to represent IBC with respect to promotion, sales, and service to a variety of international customers within a defined geographical area to potential accounts; to include all IBC services including new and backlist title sales, potential merchandise marketing planning and establishing and maintaining customer relations. 
• Ensures high post-sales satisfaction by working with the sales team to facilitate positive long-term relationships and high potential for repeat business with customers.
• Sells Ingram Book Group’s programs, systems and services to new customers.
• Evaluates new customer needs and prepares sales offers, providing comparison with competitors, to meet those needs. 
• Works with other Ingram departments and business units across various time zones to effectively manage and support all new accounts. 
• Monitors and helps manage customer portals to ensure the company is meeting and/or exceeding metrics/SLA’s set by the customer.  
• Works with International Sales Managers in a project management role to initiate, monitor and manage various projects.

Additional Information

Perks/Benefits:

• A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.
  • 15 vacation days & 12 sick days accrued annually and 3 personal days
  • 401K match, Life and AD&D, Employee Assistant programs, Group Legal, & more
  • Wellness program with access to onsite gym and basketball court for associates
• Avid reader? Numerous opportunities to engage with books and authors
  • Free card registration at the Nashville Public Library
  • Discounted offers to self-publish with IngramSpark®!
• Encouraged continued education with our tuition reimbursement program
• Financial and in-kind opportunities to engage with non-profits in your community
  • Company match program for United Way donations
  • Volunteer opportunities and in-kind drives for non-profits throughout the year
• Take breaks or brainstorm in our game room with ping pong & foosball
• Casual Dress Code

The world is reading, and Ingram Content Group (“Ingram”) connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries and educators, Ingram makes these services seamless and accessible through technology, innovation and creativity. With an expansive global network of offices and facilities, Ingram’s services include digital and physical book distribution, print-on-demand, and digital learning. Ingram Content Group is a part of Ingram Indu