Financial Aid Advisor II

Job Title

Financial Aid Advisor II

Agency

Texas A&M University

Department

Scholarships And Financial Aid

Proposed Minimum Salary

$4,125.00 monthly

Job Location

Galveston, Texas

Job Type

Staff

Job Description

What We Want

Scholarships & Financial Aid is seeking a Financial Aid Advisor II to counsel and provide information on federal, state and institutional scholarships, financial aid & military education benefits for currently enrolled and prospective Galveston students. We're looking for a passionate, critical thinking, and driven individual who has a student first mindset to assist and advise students on available aid to finance their education. The successful candidate provides great customer service, has the ability to meet deadlines, succeeds in a fast pace environment, and maintains a high level of accuracy and professionalism. The Financial Aid Advisor II will learn to advise current and prospective students and their families both in one-on-one and group settings.

What You Need to Know

Salary: $49,500/annually

Cover Letter & Resume: A cover letter and resume are strongly recommended

Other Requirements: 

• Please note this position is located on-site in Galveston, TX.

• Occasional travel.

• May be asked to work weekends, holidays, and outside regular business hours during peak periods.

• Must comply with Texas A&M System Policy 07.02 Texas Higher Education Fair Lending Practices.

• Must be in good standing on all Federal Student Loans. The U.S. Dept. of Education will not grant access to student loan data for any individual who is in default status. Access to such information is a necessity for this position. Must be able to rectify default status within three months of employment. Good standing must be maintained for continued employment.

 

Essential Duties and Tasks

Advising

• Uses discretion and independent judgment to advice and counsel students, parents, and/or prospective students in solving their educational financial problems through scholarships, loans, grants, employment and financial counseling.

• Responds to questions and counseling needs in-person and by written, phone, and email from currently enrolled students, prospective students and parents.

• Assists outreach staff with prospective students and in their transition to current TAMU students. Performs reviews for professional judgment of student files, making adjustments as needed.

• Reviews Satisfactory Academic Progress appeals and makes decisions regarding the validity of these appeals.

• Serves as occasional scheduled Phone Queue agent and assists with coverage of front counter in the main reception area of department greets visitors, answer inquiries regarding federal financial aid forms, records, procedures, and policies.

• Assists with conducting on and off-campus presentations, seminars, and/or workshops for students and possibly for professional development training. May work at resource tables as requested by groups from TAMU, prospective student groups, and others.

• Provides loan and indebtedness counseling to students on an individual and group basis. Serves as financial aid counselor as well as walk-in counselor as needed.

• Awards, revises and/or approves the awarding of financial aid through the specific controls of program policy and guidelines.

• Makes adjustments if necessary for compliance issues and submits the corrections through automated correction process or submits through FAA Access.

• Uses discretion to respond to varied questions that may require researching and consolidating data regarding financial aid, scholarships, and specialized programs.

• Performs other duties as assigned

 

Financial Aid Knowledge & Team Support

• Provides assistance and guidance to other financial aid staff to ensure that processing activities adhere to established policies and procedures.

• Assists in developing and revising financial aid consumer information materi