Customer Service Sales Representative (F/M/X)

Solvay is all about chemistry. We’re not just referring to chemical reactions here, but also to the magic that occurs when the brightest minds get to work together. This is where our true strength lies. In you. In your future colleagues and in all your differences. And of course, in your ideas to improve lives while preserving our planet’s beauty for the generations to come.

 

 

About the role

• Our Solvay Romanian office team, composed of 3 people, is integrated in the sales division of Solvay and focuses on cooperation with regional customers  in collaboration with Solvay plants in Bulgaria, Italy, Germany and  France.
• As a Customer Sales Representative, you will work on keeping and building cooperation with our local and regional customers to support our sales operations. You will get the opportunity to contribute to our business development and have a positive impact on our results.
• You will be accountable for:
  • Taking full responsibility for all Customer Service Support activities to ensure and enhance customer satisfaction.
  • Assisting customers and sales managers with any inquiries, requests, or complaints until resolution is achieved.
  • Managing and expediting notifications and orders, monitoring them through to completion.
  • Collaborating closely with the manager for several administrative tasks to ensure timely resolution
  • Responding promptly to customer requests, calls, or emails and contributing to continuous process improvement initiatives.
  • Coordinates with other functions and organizations to resolve issues ( sales teams, supply chain, logistics, accounting) as they relate to customer support
• We offer a permanent contract with a 6 months trial period based on  hybrid working mode.

 

About you

• Relevant education degree or equivalent in sales and marketing or chemistry.
• Relevant work experience in customer support or management assistance.
• Competencies:
  • University degree
  • Minimum of 4 years of experience in customer support (experience with SAP/CRM is a plus).
  • Proficient in written and spoken English for business communication.
  • Strong knowledge of Microsoft Office suite.
• Behaviors:
  • Proactive and collaborative team member.
  • Detail-oriented with strong organizational and communication skills
  • Customer-focused and committed to quality service
  • Ability to assume responsibility
  • Analyzing power and logical thinking

About the pay and benefits:

• Attractive and equitable pay for all: compensation is determined within a range to foster your development in the role. While the Romania base pay reasonably expected for this role is 700EUR to 1070EUR net, your salary may ultimately be higher or lower based on your skills and experience. Additionally, we provide a competitive total rewards package that includes a bonus and/or other incentives.
• Solvay Cares program: minimum of 16 weeks of parenting leave for all employees and package with healthcare, disability and life insurance coverage.
• Prioritization of well-being: Solvay Solidarity Fund to support employees through hardship, work-life balance promotion, flexible approach to work part-time or hybrid work arrangements (depending on the type of job), employee assistance program with access to physical and psychological support.
• Professional development: prioritization of internal talents for career progression, access to a training platform, opportunities to join Employee Resource Groups (ERG) for experience sharing and mentorship and free language courses in 24 languages.
   

 

About us

• Solvay, a pioneering chemical company with a legacy rooted in founder Ernest Solvay's pivotal innovations in the soda ash process, is dedicated to delivering essential solutions globally through its workforce of over 9,000 employees. Since 1863, Solvay harnesses the power of chemistry to create innovative, sustainable solutions that answer the world’s most essential needs such as purifying the air we breathe and the water we drink, preserving our food supplies, protecting our health and well-being, creating eco-friendly clothing, making the tires of our cars more sustainable and cleaning and protecting our homes. As a world-leading company with €4.9 billion in net sales in 2023 and listings on Euronext Brussels and Paris (SOLB), its unwavering commitment drives the transition to a carbon-neutral future by 2050, underscoring its dedication to sustainability and a fair and just transition.
• At Solvay, we seek to promote unity and not uniformity. We value the diversity that individuals bring and we invite you to consider a future with us, regardless of background, age, gender,