Hotel Front Desk Agent - Winter 26.27 Seasonal - Full Time

Steamboat- Ski Town, U.S.A. ®  is known as the friendliest mountain destination on the planet, thanks to our western heritage and welcoming staff. We pride ourselves on hiring the best employees and providing the best experience in the industry. Our culture is supportive, challenging, passionate and committed and we believe that diversity makes us stronger. We are looking for unique individuals who exemplify these qualities and care about each other, our mission, our environment, and our communities. 

• Free Alterra Mountain Pass for all eligible employees and eligible dependents for winter and summer, and a free IKON Pass to eligible employees*
• Discounted skiing and riding for friends and family of eligible employees*
• Vacation and Sick Time policies for eligible employees* to rest, relax and recharge
• Generous discounts on outdoor gear, apparel, rental cars, etc.
• Medical, dental, vision, life, AD&D, short term & long-term disability insurance, EAP, HSAs, FSAs, and more for Year Round, Flex Year Round, & Season-to-Season Employees.
• Apex-MEC (minimum essential coverage) plan available to all seasonal employees without an offer of major medical coverage. This plan helps cover preventive visits, urgent care visits, Free Telehealth, Limited Hospitalization, Prescription Drug Benefits and Free Multilingual Behavioral Health.
• 401(k) plan with generous company match
• Discounted tuition with partner online university for all Alterra Mountain Company employees to further their education
• Paid parental leave of up to 6 weeks for eligible employees*
• Free regional bus pass 

*Click HERE for more information on our employee benefits! 

For information on Steamboat Ski & Resort Corporation’s Social Responsibility work including our Diversity, Equity, & Inclusion actions, please see our webpage at https://www.steamboat.com/doinggood.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.

POSITION SUMMARY

Employment at the Steamboat Grand – Steamboat is an incredible place where western heritage mixes with outdoor adventure to create a friendly community. The role of the Hotel Guest Service Agent position is to welcome guests to Steamboat’s biggest convention center and hotel while assisting them no matter the question or issue. 

A pdf or word document of your resume is required with online application.

ESSENTIAL DUTIES

• Answer incoming telephone calls and operate a telephone switchboard proficiently

• Answer general information inquiries, email requests and book entire vacation packages for guests of the Steamboat Grand. Reservations packages may include air, lodging, lifts, activities, and travel insurance.

• Learn how to operate a reservation booking system as well as a property management system (PMS), Springer Miller Systems

• Perform the Check-In and Check-Out process for guests at Hotel Front Desk Learn various room types and make changes to reservations accordingly

• Handle group & conference reservation requests whenever necessary

• Book reservations for walk-in guests and provide information to guests about our resort and community

• Coordinate and facilitate guest needs and issues on a consistent basis

• Display proficiency to multi-task between various computer applications

• Perform other administrative duties, upon request

• Be part of a team that strives for exceptional sales performance, guest service and call quality

• Interact and maintain positive relationships with guests, co-workers and management consistent with Steamboat Ski & Resort Corporations’ Service Excellence Standards

• Maintain a neat, clean and professional appearance

REQUIRED QUALIFICATIONS

• Background in front desk, reservations, sales and/or the hospitality industry required

• Computer experience required with a specialization in a reservations or property management systems and Micr