Technical Lead - IT Solutions

TITLE 

Technical Lead

JOB SUMMARY 

The Technical Lead is responsible for translating information technology infrastructure goals and priorities into actionable plans for technology solutions in their domain of expertise. In this role, they work collaboratively with other areas within IT Solutions to implement new IT infrastructure and evaluate upgrades and enhancements to current IT infrastructure. This position provides technical expertise in specific IT domains to support IT infrastructure implementations and ensure a consistent university experience no matter the location. As a member of the IT Solutions (ITS) team, the Technical Lead is expected to uphold the division’s mission to “empower an agile, digital university and elevate technology as a strategic institutional asset” and contribute positively to a collaborative, human-centered, innovative, accountable, transparent, and inclusive culture within ITS.

ORGANIZATIONAL RELATIONSHIPS

Reports to:  Depending on domain expertise Associate Director for Security & Network Operations, Manager of Platform & Cloud Services, or Manager of End User Computing

Supervises:     No supervisory responsibilities         

ESSENTIAL DUTIES - May include, but not limited to the following:

Technical Domain Expertise (75%)

• Acts as the ITS technical expert in one of the following domains: network & infrastructure, voice services, platform & cloud services, or end user computing.

• Manages and implements domain-specific IT infrastructure services for all three campuses, including discipline-specific IT infrastructure.

• Researches and understands current and emergent IT infrastructure needs within their specific domain that would enhance teaching, learning, and administrative functions.

• Writes domain-specific IT infrastructure technology standards, documentation, and other materials needed to ensure consistent design, implementation, and use of technology across campuses, as well as in new construction and renovation projects.

• Develops and manages services and/or project-related budgets and participates in developing financial models and multi-year budget projections for infrastructure replacement and maintenance/refresh programs.

• Regularly reviews and assesses domain-specific IT infrastructure, embedded technology, and related incident tickets to develop solutions to recurring issues and challenges.

• Provides technical mentoring for other ITS staff in their area.

Project Management (15%)

• Creates and executes project timelines and work plans relating to university IT infrastructure and revises as appropriate to meet changing needs and requirements.

• Identifies needed resources and assigns individual responsibilities.

• Manages day-to-day operational aspects of infrastructure projects and scopes.

• Prepares for and coordinates engagement reviews and quality assurance procedures.

• Ensures project documents are complete, current, and stored appropriately.

• Assists in the development and oversight of project timelines for major construction projects that include domain-specific IT infrastructure.

ADDITIONAL DUTIES

Participation & Support (10%)

• Maintains awareness of current practices and future trends in domain specific IT infrastructure technology and best practices.

• Represents IT Solutions and participates in the campus community by serving on working groups, project teams, and university committees.

• Performs other duties as requested.

EDUCATION 

Bachelor’s degree required. Additional job-related experience may substitute for the required education on a year-for-year basis.

EXPERIENCE

Seven years of relevant experience in one or more domains of IT infrastructure, including network & infrastructure, voice services, platform & cloud services, or end user computing. Additional job-related education may substitute for the required experien