HR Technology Projects Specialist

HR Technology Projects Specialist

NOV is actively recruiting an entry level HR Technology Projects Specialist in Houston, TX. The successful candidate will serve as the primary liaison between technical and functional teams and end users for Oracle HCM Cloud and Kronos WFC / UKG Pro Workforce Management systems. The responsibilities include leading global projects for implementations and supporting initiatives. This role will provide systems support and analysis to facilitate leveraging technology solutions to meet the organizational needs as it relates to HR Technologies.

Responsibilities

• Responsible for service delivery across all HRT systems and functional areas being used by the business with a primary focus in Oracle HCM Cloud and UKG Pro Workforce Management.
• Assist with system related queries such as Oracle HCM Cloud for all related queries, such as process questions, systems questions, and technical/user issues, ensuring triaging and appropriate SLAs are always met.
• Provides support to all systems users. Works closely with other departments, such as IT, HR, Compensation, Payroll and Benefits, to ensure questions/issues are resolved.
• Responsible for mass loads and data management activities, including completing manual data entry requests and data corrections, as needed. Creates and processes conversion files and provides review and validation of large data conversion files. 
• Troubleshoots HRIS related errors and escalates issues as needed. Works closely with Oracle and UKG Support and technical team to resolve service requests.
• Assists with audit responsibilities, including developing and executing audit queries for data integrity and coordinating data cleanup. Ensures accuracy of data entry and verify internal procedures to minimize data errors. Train end users on system procedures and updates for systems.
• Responsible in researching and resolving HR systems problems, unexpected results or process flaws, perform scheduled activities, and recommend solutions to failed processes.
• Gather customer feedback and provide high customer satisfaction. Work with diverse internal customers globally across different time zones to identify ways to enhance, streamline, and improve system adoption to ensure high customer satisfaction.
• Manage configuration across supported systems, including requirement gathering, scoping and design of systems solutions and process, creation of specification documents, to successfully meet client needs. Perform ongoing systems maintenance such as interfaces, tables, field updates, workflows and automatic alerts.
• Manage end to end process for activities such as implementations, patches, testing and development work.
• Provide data export and reporting support.
• And any other duties needed to help drive to our vision, fulfill our mission, and abide by our organization’s values.

Requirements

• Bachelor’s Degree required or equivalent combination of training, education and relevant experience may be considered in lieu of a degree.
• Strong oral and written communication skills, including presentation skills
• Ability to work on a fast-paced environment and willingness to learn
• Availability to work hours outside of normal business hours (i.e. global time zone meetings during the week, occasionally system upgrades during weekends)
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future

Preferred

• Projects experience
• Expert user in MS Visio, MS Access, Visual Basics, and macros
• Expert user in MS PowerPoint, MS Projects, and MS Excel
• Experience with the following systems a plus: Kronos, UKG, Oracle HCM Cloud, Oracle EBS, HRIS, ADP, Alteryx, SQL