Senior Account Manager

Company Description

Merkle is a leading data-driven, technology-enabled, global performance marketing agency that specializes in the delivery of unique, personalized customer experiences across platforms and devices. For more than 30 years, Fortune 1000 companies and leading nonprofit organizations have partnered with Merkle to maximize the value of their customer portfolios. The agency's heritage in data, technology, and analytics forms the foundation for its unmatched skills in understanding consumer insights that drive people-based marketing strategies. Its combined strengths in performance media, customer experience, customer relationship management, loyalty, and enterprise marketing technology drive improved marketing results and competitive advantage. With 5,500 employees, Merkle is headquartered in Columbia, Maryland, with 24 additional offices in the US and 25 offices in Europe and APAC. In 2016, the agency joined the Dentsu Aegis Network.

Job Description

We have an exciting opportunity for a Senior Account Manager to join our busy team working on a major retail client. The Senior Account Manager role is a key player in our team and will be the main contact for the client, other agencies, and internally within Merkle. The Senior Account Manager will maintain client satisfaction by ensuring exceptional service and creating value for clients leveraging strong account management and interpersonal skills. 

The Senior Account Manager is ultimately responsible for the day-to-day execution of our clients' marketing strategies. This role requires partnership with the various client stakeholders and Merkle stakeholders, acting as a liaison between the teams to execute flawlessly and meet business goals. By ensuring marketing and support activities are executed in a timely and efficient manner, the Senior Account Manager directly impacts the success of our clients as well as Merkle.

Key Responsibilities:

• Support or act as the primary contact for day-to-day delivery team and client
• Responsible for building strong relationships with key client stakeholders and other teams to ensure campaign schedules and processes are clear and adhered to
• Run internal and external client meetings; responsible for daily communication with key internal and external contacts
• Ensure timeliness and quality of client deliverables
• Continuously observe and identity areas to improve existing processes
• Bring leadership, guidance and operational efficiencies to the delivery team
• View of bigger picture and disseminating information to the appropriate parties for execution
• Apply critical thinking skills to identify and mitigate potential delivery risks
• Remain extremely focused on detail while managing multiple email campaigns simultaneously.

Qualifications

• Bachelor's Degree required 
• 6+ years related agency experience, specifically within digital marketing or marketing operations
• Must have experience with Salesforce Marketing Cloud, including Email Studio, Content Builder and Journey Builder
• Excellent, proven organizational skills, including strong attention to detail and ability to effectively manage multiple projects simultaneously

Additional Information

The anticipated salary range for this position is $68,000 - $110,400. Actual salary will be based on a variety of factors including relevant experience, knowledge, skills and other factors permitted by law. A range of medical, dental, vision, 401(k) matching, paid time off, and/or other benefits also are available. For more information regarding dentsu benefits, please visit dentsubenefitsplus.com

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Employees from diverse or underrepresented backgrounds encouraged to apply.

About dentsu

Dentsu is the network designed for what's next, helping clients predict and plan for disruptive future opportunities in the sustainable economy. Taking a people-centered approach to business transformation, dentsu combines Japanese innovation with a diverse, global perspective to drive client growth and to shape society.

https://www.dentsu.com/

https://www.group.dentsu.com/en/

We are champions for meaningful progress and we strive to be a force for good—for our people, for our clients, for the industry and for our society. We keep our people at the center, creating space for growth, understanding and learning so they can thrive. We embed diversity, in our mindset, in our solutions and in our teams to empower an inclusive, equitable and culturally fluent environment. Building this culture within our teams makes us better collaborators with each other and with our clients, driving better outcomes for all.

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