Lead, Go-to-Market Communications Specialist

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Job Title: Go-to-Market Communications Specialist (B7)

Company Overview:

Kyndryl (NYSE: KD) is a leading provider of mission-critical enterprise technology services offering advisory, implementation and managed service capabilities to thousands of customers in more than 60 countries. As the world's largest IT infrastructure services provider, the Company designs, builds, manages and modernizes the complex information systems that the world depends on every day. 

Job Summary:

We are seeking a Go-to-Market (GTM) Communications Specialist to support the implementation of a communication plan. At the direction of the Global Director of GTM Communications, the GTM Communications Specialist will support communications approaches that enable Kyndryl's revenue growth goals & objectives, go-to-market strategies, new- and expanded scope customer wins & success stories, customer partner tools, guides & handbooks, and customer partner events (STRIDE), all aligned with the Company's culture and values.

This role requires some prior knowledge of technology markets, experience delivering communications for global sales and can deliver measurable results in support of the GTM functions’ four main priorities, which include:

Generating Pipeline and Driving Growth: Drive pipeline via Stride, Innovation Workshops, Customer Growth Planning, and Erosion control. Redesigning Solutioning for Growth: Deliver unified, AI-powered, value-led solutioning. Elevating Sales Culture: Revamp seller community, education & careers and foster a culture of customer advocacy/references. Simplifying Tools & Processes: Stabilize tools and define the future model; simplify sales processes.

Key Responsibilities: 

• GTM Communications Strategy: Support a global communications strategy for Kyndryl’s go-to-market plans, aligning with business goals and targeting key industries (e.g., financial services, healthcare, retail) and support an internal communications approach that includes functional updates, key wins, updated selling tools, thought leadership (our IP) and support of our customer relationship management (CRM) platform (Kyndryl Win Coach).
• Customer References: Track progress and support a more regular flow of customer wins through press releases, on social media, and in the Company’s Newsroom, to enable proactive and impactful customer conversations that lead to new projects/scope.
• Cross-Functional Collaboration: Support partnership with sales, marketing, delivery, and corporate affairs (government affairs, social impact, country communications teams, etc.) to ensure cohesive GTM communications and enable sales teams. 
• Performance Metrics: Define and track KPIs on GTM communications effectiveness, including engagement, pipeline contributions, and customer references 

Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies.  Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.

Who You Are

Qualifications: 

• Bachelor’s degree in Communications, Marketing, Business, or a related field.

• 5+ years of experience in marketing or communications roles within technology, IT services, or consulting.

• Experience in developing and executing global GTM communications strategies, ideally in IT infrastructure, cloud, or managed services.

• Prior experience in storytelling and content creation skills, and with crafting messages for technical and business audiences.

• Interpersonal and presentation skills

Preferred Skills: 

• Experience in IT infrastructure services or technology consulting

• Familiarity with emerging technologies (e.g., AI, Agentic).

• Experience working in multiple global markets.

Key Competencies