Senior Product Manager

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

As a Senior Product Manager on the Visa Direct Risk and Controls Ecosystem team, you will work on securing Visa Money Movement products. Your role will involve overseeing the Program Information Form (PIF) process, which evaluates new programs to confirm they adhere to Visa's risk and compliance standards.

Visa Direct provides real-time payment solutions for various uses, such as person-to-person payments, cross-border remittances, marketplace app payouts, and regular disbursements. Building top-tier security is essential for Visa Direct's success, particularly for cross-border payments. This is achieved by setting up comprehensive policies, controls, and an approval program for new program launches.

In this rapidly evolving environment, you must be creative, adaptable, and responsive. You will be part of a team managing the platform and content for risk reviews of new programs. This involves conducting thorough risk reviews with cross-functional partners in a timely manner, while enhancing the client experience.

Essential Functions:

• Analyzing program metrics and conducting data research for potential improvements
• Preparing comprehensive reports and presentations on results
• Resolving long-standing cases by discussing with regional leads or stakeholders and identifying root causes
• Collaborating with cross-functional stakeholders to define business requirements for the Program Information Form (PIF) application
• Conducting user acceptance testing of application changes before a tech release
• Performing post-implementation validation of application changes
• Developing and executing plans for changes, assisting with change communication, and informing affected parties
• Maintaining program documents, obtaining approvals, and publishing using platforms like Compass and Visa Online
• Developing processes and documenting procedures, such as requirements gathering and defect management

The ideal candidate should be able to build robust relationships with key stakeholders and position themselves as a dependable partner to the business.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Remote Location consideration for East and Central time zone.

This is a remote position. A remote position does not require job duties be performed within proximity of a Visa office location. Remote positions may be required to be present at a Visa office with scheduled notice.

Qualifications

Basic Qualifications

• 8 or more years of relevant work experience with a bachelor's degree or at least 5 years of experience with an advanced degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD

Preferred Qualifications

• Payments sector experience is preferred
• Initiative-taking and capable of working independently
• Analytical problem-solving skills to identify potential issues and develop effective solutions
• Familiarity with the technical delivery lifecycle
• Attention to detail and strong documentation skills, especially for creating business requirements and conducting User Acceptance Testing (UAT)
• Collaboration skills to coordinate cross-functional activities and reach consensus
• Project management skills and the ability to manage multiple projects and deliverables at once
• Excellent communication skills to articulate complex issues effectively in both written and verbal forms
• Proficiency in MS PowerPoint and Excel for project tracking and reporting
• Familiarity with Tableau for program dashboards and reporting

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position wi