Supervisor, Transport

The Job Title:  Supervisor, Transport (JVS)

The Company: GIA is the world’s foremost authority in gemology. GIA is a global organization with headquarters located in Carlsbad, CA. GIA in Carlsbad boasts a 17-acre ocean view campus that accommodates approximately 600 of its 3,000 total employees worldwide. It offers many competitive health and commuter benefits that promote the well-being of its employees as well as that of the environment. Click here to learn more about GIA! 

The Location: This position is located in Carlsbad, California at our corporate headquarters. 

The Environment: 

• On-site cafe - affordable custom breakfast and lunch meals and Starbucks drinks! 

• Economic friendly services - electric vehicle charging stations on-site 

• Ergonomic assessments offered on-site and virtually 

The Culture: We foster an environment of autonomy, performance, and passion. Our team members collaborate extensively across various departments, providing high-quality service to internal staff, stakeholders, and the organization as a whole. We value initiative, cross-functional cooperation, and a commitment to excellence in all our endeavors. 

What to expect: 

• We offer competitive medical, dental, vision and matching 401-K plans (no vesting required) 

• Paid vacation, sick and holidays, tuition assistance, commuter benefits 

Job Summary:  

This is the first leadership role, responsible for day-to-day operational production management of assigned pre/post grading team in order to meet production goals (quantity and quality).

Key Responsibilities:

Manage and perform the following and other duties assigned to meet the team's operational and production goals:

• Manage team's operational production work flow amongst the different duties performed by team members to meet the daily production goals (quantity and quality) including cross-functional production work coordination (i.e. all pre/post grading job families, coordinating with planning team and grading team on stone distribution plan; IC team to monitor expected intakes, inventory levels and outputs throughout the lab to manage daily production for achieving the lab daily production plan, etc.)

• Manage resources required (i.e. equipment/devices, staff's work schedules, etc.) to maximize daily productivity and operational efficiency

• Monitor and carry out daily functional work of the team, i.e. time and labor related work, breaks, scheduled and un-scheduled absences, overtime if needed, etc.

• Provide feedback, coach, engage, motivate and support team members on an ongoing basis including setting up individual development plan (IDP) for staff member's professional development, meeting the team regularly to review team production status and identify any issues or areas for improvement, etc.

• Coordinate and communicate any update from the Lab Management to the team members including any changes or updates in policies and procedures related to lab operations including customer service/service demands or the entire organization

• Initiate and deliver the performance evaluation of the assigned team members including goal setting and writing detailed comments to support the rating given, in accordance with the HR process. (Note to file: managers will review the Performance Review completed by Supervisors before all reviews go for HR review)

• May be required to participate in the hiring process, provide input for progressive discipline; may deliver disciplinary actions with a manager; make recommendations for termination

• May be required to work with the respective departments to ensure that the team's orientation and training seminars/events arranged from time-to-time in accordance with the