Customer Service Representative

Customer Service Representative

Schedule: Full-Time, 100% Onsite

Hours: 10:30 AM - 7:00 PM CST (schedule may change based on business needs)

Training Schedule: Monday-Friday, 8:00 AM - 4:30 PM CST

Position Overview

We are seeking a Customer Service Representative to join a fast-paced team environment. This role is responsible for handling inbound customer calls, resolving billing inquiries, researching account issues, and providing exceptional customer service. The ideal candidate is professional, detail-oriented, and comfortable navigating multiple systems while managing a high volume of customer interactions.

Key Responsibilities

• Handle a high volume of inbound customer calls and provide timely, professional support.
• Respond to billing inquiries, account questions, complaints, and service-related concerns.
• Research, analyze, and resolve customer issues while ensuring complete and accurate resolution.
• Collaborate with internal departments to coordinate end-to-end customer service solutions.
• Navigate multiple systems and applications to access information and update customer records.
• Accurately document customer interactions and maintain detailed account information.
• Support additional teams and processes as business needs require.
• Complete assigned projects and administrative tasks in a timely manner.

Qualifications

• 1-2 years of customer service or call center experience preferred.
• Strong customer support skills with a passion for helping customers.
• Excellent verbal and written communication skills.
• Ability to multitask and maintain accuracy in a fast-paced environment.
• Strong organizational and problem-solving abilities.
• Proficiency with Microsoft Word and basic Excel functions.
• Strong data entry and computer navigation skills.
• Sales experience is a plus.

What We're Looking For

• Professional and positive attitude.
• Ability to manage multiple priorities and meet performance expectations.
• Strong interpersonal skills and ability to work effectively in a team environment.
• Flexible schedule to accommodate training and potential shift changes.

Compensation

• Full-time conversion salary: $42,500 annually

Experience Level: Entry-Level to Early Career

This is a Contract to Hire position based out of O'Fallon, MO.

The pay range for this position is $20.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in O'Fallon,MO.

This position is anticipated to close on Aug 26, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortun