Lead Installation Technician

TigerConnect transforms healthcare with the industry’s most widely adopted clinical collaboration platform – uniquely modernizing the way doctors, nurses, care teams, patients, and data connect. With solutions spanning care team communication, scheduling automation, alarm management and event notifications, nurse call, patient engagement and more, we accelerate productivity, reduce costs, and improve patient outcomes, safely and securely. More than 8,000 healthcare organizations trust us to deliver enterprise-ready solutions, making this possible with the right group of dedicated, thoughtful trailblazers. Today, private practice doctor’s offices, small and large hospice centers, and some of the largest healthcare organizations in the United States rely on TigerConnect. We’re a fun, hungry, smart, innovative group of eclectic people who are passionate about transforming the way clinical care teams work and communicate.

TigerConnect transforms healthcare with the industry’s most widely adopted clinical collaboration platform – uniquely modernizing the way doctors, nurses, care teams, patients, and data connect. With solutions spanning care team communication, scheduling automation, alarm management and event notifications, nurse call, patient engagement and more, we accelerate productivity, reduce costs, and improve patient outcomes, safely and securely. More than 8,000 healthcare organizations trust us to deliver enterprise-ready solutions, making this possible with the right group of dedicated, thoughtful trailblazers. Today, private practice doctor’s offices, small and large hospice centers, and some of the largest healthcare organizations in the United States rely on TigerConnect. We’re a fun, hungry, smart, innovative group of eclectic people who are passionate about transforming the way clinical care teams work and communicate.  
 
Join our dynamic team as a Lead Installation Technician at Critical Alert. This role will work closely with project management, operations, and installation teams to install new nurse call systems at our customers. 

What You'll Be Doing:   

Responsibilities include but are not limited to the following general areas:  

• Oversee and manage all aspects of client-site servicing, repair, and installation projects, ensuring high-quality and timely delivery 

• Perform service, maintenance, modifications and installation at customer sites, with minimal supervision  

• Provide on-site customer repairs; responsible for delivering both timely and effective repairs  

• Diagnoses cause of system malfunctions to prevent additional problems  

• Follow procedures for testing of equipment and performance of preventive maintenance activities; adhering to all quality assurance testing plans  

• Coordinates modification and maintenance activities to prevent interruptions in operations  

• Informs Supervisor/Manager of any and all system problems immediately so that they can be relayed, communicated and escalated as necessary  

• Prepares and provides reports as requested on system issues and projects  

• Collaborates and communicates effectively with sales, co-workers, other department and customers including  

• Provides mentorship and training to junior technicians, guiding them in complex problem-solving and technical skills development 

• Dedicated to providing excellent customer service; Develop and maintain strong and effective relationships with various levels of customers  

• Manage company assets including company vehicle, cell phone, com