Floor Manager - Merwin's Wharf

The Floor Manager at Merwin’s Wharf plays a vital role in delivering a seamless and enjoyable dining experience for every guest. This hands-on leader is responsible for supervising and supporting the front-of-house team, ensuring that servers are well-trained, punctual, and knowledgeable about the menu. The Floor Manager sets the tone for exceptional customer service by actively engaging with guests, addressing concerns, and creating a welcoming atmosphere throughout the restaurant.

Team Leadership

• Interviews, trains, schedules, and supervises servers, hostesses, and bussers.

• Provides coaching, direction, and support to ensure consistent, high-quality service.

• Monitors performance, maintains records, and manages daily staffing needs.

• Fosters a safe, positive, and professional working environment.

Guest Experience

• Engages with guests to ensure satisfaction and addresses questions or concerns.

• Promotes events and builds guest loyalty through excellent service and positive interactions.

Operations & Floor Support

• Assists with expo, running food, bussing tables, and seating guests as needed.

• Ensures team members are following procedures, completing tasks, and maintaining cleanliness and professionalism.

Administrative Tasks

• Completes daily reporting, cash-outs, deposits, and invoice processing.

• Maintains the POS system with menu and employee updates.

• Supports the General Manager with operational duties and decision-making.

Event & Party Coordination

• Helps plan and coordinate private events and parties, including menus, staffing, and logistics for the Lock 44 party room and restaurant space.

Qualifications

Education and Experience

Bachelor’s Degree in restaurant management, hospitality, or related field required; supplemented by two years of experience in food service, customer service, or management; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this position.

Other Qualifications

• Must possess a valid driver’s license under the laws of the State of Ohio.
• Ability to develop and maintain effective working relationships with stakeholders, including employees and the general public.
• Ability to speak and write clearly, concisely and persuasively using correct grammar, spelling and punctuation with ability to communicate one-on-one or in group settings.
• Ability to perform work with a high degree of accuracy and organization.
• Management skills and strong business acumen, including problem solving, vision, ability to manage multiple programs and meet deadlines, collaboration, leadership, decision making and ability to analyze diverse facts and develop clear and concise reports and recommendations.
• Ability to work cooperatively with others.
• Proficiency in software programs including all Microsoft Office programs.
• Mature professional attitude and considerable discretion, including ability to manage confidential information.
• Ability to perform with considerable independence and initiative.