Sr. Director, Supply Chain Management and Planning

Position Summary:

The Senior Director of Supplier Management and Planning is responsible for leading enterprise-wide Supplier performance strategy and program adherence, supplier feedback program management, and operational integrated business planning. This role ensures optimal Supplier performance, cost efficiency, and alignment with organizational goals. The position drives strategic sourcing, forecasting, and cross-functional coordination to support scalable growth and risk mitigation.

 

Position Accountabilities:

Supplier Management

• Responsible for the development, execution and governance of the Checkers and Rally’s Supplier Management and Audit (commercial, FSQA, risk, etc.) program for new and active suppliers.
• Develop and execute supplier segmentation and strategies aligned with business objectives.
• Develop and execute Supplier Onboarding program prior to contract execution or supply award.
• Develop and enforce that all key terms, metrics and KPIs will be included in all supplier agreements (Scorecard, SLAs, Indices, performance management).
• Train all internal Supply Chain, RSC functional teams and external suppliers on the Checkers and Rally’s Supplier Management program and expectations.
• Lead Supplier performance evaluation processes:
  • Develop the structure for and execute the quarterly performance reviews and the annual strategy sessions
  • Manage, maintain and report on Supplier scorecards and conduct regular performance reviews

 

Customer (System Stores and RSC Functional Areas) feedback program

• Develop, execute and train on feedback program and process
  • Collection, RACI, corrective action, follow-up
  • Training and adherence to program
• System selection to automate and provide a traceable/trackable system that provides reporting on accountability, root cause analysis, corrective action and resolution.
• Develop reporting
  • Volume of complaints
  • Response time
  • System resolution (minimize repetitive issues)
  • Data corrective action repository to develop systems approached to problem resolution
  • Correlate Issue report to Supplier SLAs and Scorecards

 

Strategic Planning & Forecasting

• Develop, execute and oversee the demand, supply and sales and operational planning process.
• Set up, enforce and report on forecasting meetings (adherence, cadence, agenda and outcomes)
• Oversee resource allocation across departments
• Collaborate with Executive Leadership, Marketing, Finance, Operations, Information Technologies, Human Resources and Supply Chain to align forecasts with budgetary goals
• Implement planning tools and methodologies to improve accuracy and agility
• Report on forecast accuracy and develop predictive forecasting approach
• Continuously assess evolving market dynamics to recalibrate Supplier partnerships and streamline supply chain operations for maximum efficiency and resilience

Cross-Functional Leadership

• Partner with Legal, Compliance, IT, and Finance to ensure contract integrity and risk mitigation
• Lead cross-functional teams in Supplier-related initiatives and transformation projects
• Present performance insights and strategic recommendations to executive leadership

Process Optimization

• Drive continuous improvement in supplier governance and planning workflows
• Implement automation and analytics tools to manage performance, report accountability and streamline operations (Ex. issue resolution ticketing system, predictive forecasting solution, intelligent Supplier scorecard and performance mgmt. solution)
• Establish KPIs and dashboards to monitor Supplier performance and effectiveness
• Establish KPIs and dashboards to monitor planning outcomes and forecast accuracy

Team Leadership & Development

• Provide strategic direction and support to corporate cross functional Integrated business planning team and direct the Planning Manager.