Customer Service Supervisor

Thank you for your interest in working for our Company. Recruiting the right talent is crucial to our goals. On April 1, 2024, 3M Healthcare underwent a corporate spin-off leading to the creation of a new company named Solventum. We are still in the process of updating our Careers Page and applicant documents, which currently have 3M branding. Please bear with us. In the interim, our Privacy Policy here: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/ continues to apply to any personal information you submit, and the 3M-branded positions listed on our Careers Page are for Solventum positions. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Description:

Customer Service Supervisor (Solventum)

3M Health Care is now Solventum

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.

We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

The Impact You’ll Make in this Role
As a Customer Services Supervisor you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

• Leading by using the freedom to choose methods within broadly defined processes and tools to meet team and area metrics
• Implementing process improvements and/or creative solutions to work processes and tools
• Determining trends and finding resolution by applying analytical skills for analysis and interpretation of data generated by company reporting systems, statistical results or other information collection systems
• Supporting team and team manager by determining work priorities, assigning responsibilities, and implementing timetables for team projects and group work to ensure ongoing team success
• Creating ongoing trainings and team updates within customer service-related areas, such as customer inquiries, systems knowledge and/or order processing issues resolution

Your Skills and Expertise 
 

To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:

• Bachelor’s Degree or higher
• 5 years of Customer Service leadership experience in a private, public, government or military environment

In addition to the above requirements, the following are also required:

• 2 years of leadership experience in a customer order management environment - ability to effectively lead and supervise a team, delegate tasks, and provide guidance and support to customer service representatives
• 2 years of experience as SME for ERP systems – SAP and/or JDE preferred
• 2 years of experience managing performance metrics
• 2 years of experience driving performance improvement through training, coaching, mentoring a team of customer service representatives

Additional qualifications that could help you succeed even further in this role include:

• Excellent communication skills (verbal and written) – drives proper communication at all levels, understands protocol
• Demonstrate cultural competency to understand and respect diverse cultural practices in a global business environment. Utilize this understanding to effectively resolve customer issues, foster positive relationships, and facilitate clear and impactful communication with customers, team members, and stakeholders.
• Ability to engage and influence others
• Ability to multi-task and handle large workloads under time constraints
• Results-oriented with strong process and execution skills

Work location:

• St Paul, MN (preferred) Hybrid Eligible (Job Duties allow for some remote work but requires travel to the office as needed)

Travel: May include up to [10% domestic and/or international]

Relocation Assistance: Not authorized

Must be legally authorized to work in country of employment without sponsorship for empl