Food Service Coordinator I - West Side Market

Position Title:

Food Service Coordinator I - West Side Market

Job Group:

Merit

Required Minimum Qualifications:

• Ability to read, write and follow instruction.

Preferred Qualifications:

- Food service experience in a retail dining setting, most specifically, related to a deli operation
- Experience working in or managing a convenience store
- Food service supervisory or management experience
- Experience overseeing point-of-sale operations

Job Description:

Looking for a fun, fast-paced, and hands-on role at Iowa State University?

The West Side Market is looking for a dedicated Food Service Coordinator I to join our team! While working under the Manager, you’ll oversee the preparation of deli sandwiches (sometimes up to 500–600 a day!) and convenience store operations, ensuring everything runs smoothly from opening to closing. You’ll handle food orders, forecast production, assist with customer service, and oversee POS functions—all while maintaining high-quality standards.

Your day-to-day will involve assisting and training a dynamic team of student employees, ensuring they stay organized and on track, and helping resolve any issues that arise. You’ll help maintain inventory, keep the store stocked and organized, and contribute to an excellent customer experience.

As a Food Service Coordinator I, you’ll also ensure that food preparation follows Standard Operating Procedures (SOPs) and meets quality and sanitation standards. You’ll oversee safety and cleanliness, ensuring the West Side Market operates smoothly. No two days are the same—whether you’re overseeing student staff or interacting with customers, the fast-paced environment will keep you on your toes.

Our comprehensive benefits package includes healthcare, vision, dental, vacation, retirement, and sick leave, ensuring you and your family are well cared for. Plus, insurance coverage begins on your first day, provided you complete enrollment before the deadline! Forget about packing a lunch—enjoy the daily meal stipend on days you work!

Ready for an exciting role in a lively, team-driven setting? Join us at Iowa State University!

Appointment: 10 months

Schedule: Monday - Friday 7:30 am - 4:00 pm

Location: West Side Market in the Union Drive Community Center

Characteristic Duties and Responsibilities

• Coordinates and participates in the set-up if serving lines, beverage and condiment stations prior to meal serving.

• Assigns and reviews work on employees engaged on supplying and arranging of food, dishes, silverware and other supplies at steam table and serving stations.

• Monitors operation of food serving line and dining areas to insure that supplies of food products are adequate and of prescribed quality.

• Checks work area for employee attendance and arranges to fill in when necessary.

• Evaluates the work of student employees as required.

• Handles requests and inquired from customers pertaining to food service.

• Insures that food and other supplies are returned to the kitchen and recorded following meal service; and to work area/equipment is clean and orderly at the close of each day.

• Provides on-the-job training of employees assigned to food service unit.

• Performs other related duties and responsibilities as required.

Knowledge, Skills, and Abilities

• Knowledge of methods and practices of institutional food preparation and service.

• Knowledge of principles of food sanitation, health hazards, and the necessary precautionary measures.

• Ability to understand and execute oral and written instructions.

• Ability to maintain effective working relationships with others.

• Ability to perform physical tasks such as lifting (50 pounds), bending, stooping, standing for prolonged periods.

• Ability to set up and monitor a food serving line in accordance with menu.

• Ability to train, schedule and monitor work of student employees.

• Knowledge of effective communication skills in order to handle customer concerns, requests or complaints.

• Ability to maintain records of quantities of ingredients used and volume of production.

Candidates must be legally authorized to work in the U.S. on an on-going basis without sponsorship. 

Appointment Type:

Regular

Number of Months Employed Per Year:

10 Month Work Period

Time Type:

Full time

Pay Grade:

0004a

Application Instructions: