Systems Engineer (Corporate IT)

Impact is hiring an IT Systems Engineer to join our nationally ranked Best and Brightest workplace!  Impact is a leading national managed services provider, specializing in: IT & Cloud, Cybersecurity,  Digital Transformation & AI, Integrated Marketing, and Print & Document Management. Our partnerships are defined by thoughtful business strategy, solutions architecture, technology deployment, and ongoing support –with a driving focus to bring enterprise-level resources to the SMB and midmarket. We are committed to customer-centric excellence, delivering tailored solutions that enhance client value and drive sustainable growth. Join our team of experts and be part of an innovative culture that puts customers at the heart of everything we do. Founded in 1999, Impact proudly remains privately-held and locally-owned, employing 800+ experts across 20+ US locations. Recognized for rapid growth and innovation, Impact has seen over a 20% annual growth rate, and championed a vibrant, employee-focused culture.  Impact Timeline Video – 2024 

Overview

The IT Systems Engineer is responsible for effective provisioning and maintenance of systems hardware and software within our extensive infrastructure. Systems Engineers participate in technical research and development to enable continuing innovation within the infrastructure. They ensure that system hardware, operating systems, software systems, and related procedures adhere to organizational values, enabling staff and the company for future growth.

The ideal candidate will be responsible for designing, implementing, and maintaining our internal IT infrastructure, ensuring optimal performance, security, and scalability. This role requires in-depth knowledge of Azure services, strong problem-solving skills, and the ability to work collaboratively with various departments to support our organizational goals.

Responsibilities

Operations and Support

• Manage open projects and update status on a regular basis
• Provide Tier III escalation support for end users through the helpdesk phone queue and Ticketing system
• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems, and key processes, reviewing system and application logs, and verifying completion of scheduled jobs
• Repair and recover from hardware or software failures.  Coordinate and communicate with impacted constituencies
• Track all activities within the ticketing system for proper change management control

Engineering and Provisioning

• Design and Implementation: Develop and deploy scalable and secure Azure-based solutions to meet the company's IT infrastructure needs
• System Administration: Manage and maintain Azure resources, including virtual machines, storage accounts, and networking components
• Monitoring and Optimization: Continuously monitor system performance and implement improvements to enhance efficiency and reliability
• Security Management: Ensure the security of IT systems by implementing best practices, conducting regular audits, and addressing vulnerabilities
• Collaboration: Work closely with other IT team members and departments to provide technical support and solutions that align with business objectives
• Documentation: Create and maintain comprehensive documentation for system configurations, procedures, and policies
• Follow detailed engineering documents to plan, configure, and install network and computer equipment into new facilities that are planned
• Ensure that hardware for new facilities is purchased, delivered, and configured to meet the schedule of the facility
• Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements
• Develop and maintain installation and configuration procedures within standard document repository
• Contribute to and maintain system standards
• Research and recommend innovative and automated approaches for system administration tasks
• Configure and modify the remote monitoring software for ideal alerting for failures and warnings to increase company uptime

Things We Are Looking For

Education 

• Bachelor’s degree in computer science, Information Technology, or equivalent work experience
• Azure Administrator or similar Associate level certificate

Server and Storage Administration

• Microsoft Server 
  • Vast experience with Microsoft Group Policies and Active Directory 
  • Windows PowerShel